Experience Center Concierge

Job Overview

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Employment Type

Part-time
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Compensation

Type:
Hourly
Rate:
Range $28.00 - $33.00
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Professional Development
flexible schedule
Retirement Plan
Employee Discounts

Job Description

Henricksen, headquartered in Itasca, Illinois, is a premier full-service contract furniture dealership with a rich history dating back to 1962 when it began as a small, family-operated business. Over the decades, Henricksen has grown into a leading national dealership boasting twelve offices strategically located across Illinois, Minnesota, New York, Pennsylvania, Washington, DC, and Wisconsin. The company employs over 300 full-time professionals and achieves annual sales exceeding $300 million. Known for its extensive network of over 300 manufacturer partnerships, Henricksen offers a diverse portfolio of products and solutions that cater to various sectors including office, healthcare, education, government, senior living, and... Show More

Job Requirements

  • high school diploma or equivalent
  • aptitude or proven track record of office administration and customer service activities (scheduling, reception, etc.)
  • detail and task-oriented with proven organizational and problem-solving skills
  • work independently and collaboratively in a dynamic, team environment
  • high-energy, can-do attitude
  • strong customer service and interpersonal orientation
  • strong verbal and written communication skills
  • ability to take direction and apply standards
  • strong ability and willingness for continuous learning and professional development
  • proficient in Microsoft Office365 applications (including MS Word, Excel, and PowerPoint)

Job Qualifications

  • high school diploma or equivalent
  • aptitude or proven track record of office administration and customer service activities (scheduling, reception, etc.)
  • detail and task-oriented with proven organizational and problem-solving skills
  • work independently and collaboratively in a dynamic, team environment
  • high-energy, can-do attitude
  • strong customer service and interpersonal orientation
  • strong verbal and written communication skills
  • ability to take direction and apply standards
  • strong ability and willingness for continuous learning and professional development
  • proficient in Microsoft Office365 applications (including MS Word, Excel, and PowerPoint)
  • associate's degree in business administration, design, or hospitality
  • 2+ years experience in hospitality, showroom or experience center setting

Job Duties

  • maintain necessary office, equipment, and café supplies required to support center operations and special projects
  • manage emails, letters, packages, phone calls, and other forms of correspondence
  • screen all incoming calls appropriately managing and/or connecting caller with team member
  • work with service providers and vendors in alignment with negotiated agreements
  • coordinate and manage relationship with landlord to maintain center operations (access, mail, security, etc.)
  • order, track, and distribute samples to support sales and design needs
  • welcome and engage guests with the highest levels of service
  • ensure guest is received and connected with team member(s) in a seamless and professional way
  • monitor center calendar and communicate upcoming visits and events internally
  • maintain center organization and cleanliness to foster effective use and presentation of space
  • schedule and secure collateral and other supplies for respective tours
  • coordinate center purchases and delivery as advised
  • work with leader to plan and execute center experiences in alignment with specifications - meetings, events, and visits
  • conduct necessary research and negotiations to secure services and supplies as outlined
  • implement pre, during, and post experience activities to ensure event success
  • customize preparations as required to create a personalized and elevated experience
  • serve as point person to secure, test, and troubleshoot technology needs
  • collaborate with leader and office social media ambassador to externally communicate in alignment with marketing standards
  • support off-site experiences as needed
  • maintain a working knowledge of center features, products, and partners
  • work with team members to re-arrange and stage center to better appeal to and align with guest/visitor interests
  • conduct ad hoc tours with A&D, influencers, and other interested guests/visitors as appropriate
  • connect guests/visitors with appropriate team member(s) to support strategic, business development and sales activities
  • perform work and engage in support of organization culture and expectations
  • establish and nurture inclusive relationships with colleagues and within project teams
  • maintain accountability for ongoing learning and improvements required to perform job

OysterLink is a restaurant, hospitality, and hotel job platform.

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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