Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $19.50
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
wellness programs
Job Description
The hiring establishment is a luxury resort committed to delivering an exceptional guest experience by offering elevated services and amenities in a prestigious environment. The resort is renowned for its outstanding hospitality, attention to detail, and a broad range of luxury features including exquisite dining options, spa facilities, golf, tennis, pool and beach amenities, as well as a calendar full of special events and exciting activities designed to cater to discerning guests and members. This high-end resort thrives on providing personalized, memorable experiences that go beyond standard accommodations, ensuring each guest's stay is uniquely tailored to their preferences and desires.... Show More
Job Requirements
- High school diploma or equivalent
- previous work experience in high pace operations or telemarketing inbound sales preferred
- previous work experience in a luxury environment preferred
- high proficiency in computer software such as programs, apps, and websites preferred
- ability to speak and write in English
- demonstrate intensive customer focus and reliability
- maintain a well-groomed presentation
- ability to lift 50 lbs maximum with frequent lifting and carrying of objects up to 25 lbs
- ability to walk or stand extensively
- ability to reach, handle, feel, talk, hear, and see
Job Qualifications
- Selling or influencing others
- interacting with multiple systems including hardware and software
- communicating with team members outside of the department using various protocols
- establishing and maintaining interpersonal relationships
- overseeing and managing others including training new hires and ongoing training for seasoned agents
- high school diploma or equivalent required
- 4-year college degree preferred with emphasis on foreign languages
- previous experience in high pace operations and/or telemarketing inbound sales preferred
- previous experience in a luxury environment preferred
- high proficiency in computer software, apps, and websites
- ability to speak and write in English
- demonstrate intensive customer focus and reliability
- maintain a well-groomed presentation
Job Duties
- Politely answer inbound calls with a warm and sincere greeting
- answer all forms of communication from guests and members in a timely manner
- maintain complete knowledge of all hotel features, services, and hours of operations
- generate guest interest by anticipating guests' and members' needs and expectations
- initiate customized guest itineraries for guestrooms, dining, spa, golf, tennis, activities, airport transfers, special events, and excursions
- ensure the information provided to guests is accurate and individualized
- multitask in a high pace environment switching between calls, emails, texting, and booking through various programs
- facilitate all guest service requests following Forbes Five Star Guest Service Request standards
- build strong relationships with guests, members, and team members
- handle guest complaints and disputes
- ensure all team members adhere to service standards and use proper phone etiquette
- assist the front office with guest check-in/check-out process including confirming dates, taking payment, assigning rooms, coding electronic keys, and introducing bell personnel if available
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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