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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $57,000.00 - $86,000.00
Work Schedule
Standard Hours
Job Description
Sheraton Hotels & Resorts, part of Marriott International, is a globally recognized hospitality brand with a rich history dating back to 1937. As a part of the Marriott portfolio, Sheraton has cemented its reputation as 'The World's Gathering Place,' connecting guests and associates across more than 400 communities worldwide. The Sheraton brand is committed to creating an inclusive environment where the unique talents, cultures, and backgrounds of its associates are celebrated and valued. Recognized for its dedication to delivering exceptional guest experiences through thoughtful service and engaging moments, Sheraton strives to be a place where team members can grow, belong,... Show More
Job Requirements
- High school diploma or GED
- 3 years experience in event management or related field
- or bachelor's degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major and 1 year experience
- management experience
- knowledge of safety regulations
- ability to manage multiple tasks
- strong interpersonal and communication skills
- ability to lead and train a team
- proficiency in revenue forecasting and budgeting
- commitment to guest satisfaction
- authorized to work in the United States
Job Qualifications
- High school diploma or GED with 3 years experience in event management, management operations, food and beverage, sales and marketing, or related professional area
- or bachelor's degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related field with 1 year experience
- strong leadership skills
- knowledge of facility regulations and safety codes
- experience managing team operations
- financial forecasting and budgeting skills
- customer service excellence
- vendor and stakeholder relationship management
- human resources management including training and performance appraisal
- effective communication and organizational skills
- problem-solving abilities
Job Duties
- Manages daily operations of Exhibit Hall including set-up and tear-down
- verifies compliance of outside vendors with facility and local regulations
- monitors safe work practices of vendors and hotel technical staff
- directs activities of Exhibit Hall team
- reviews and approves floor plans
- maintains floor plans, indemnification agreements, and insurance certificates
- manages utility services and energy conservation
- maintains relationships with vendors, local officials, and labor
- monitors hotel package delivery for client satisfaction
- conducts damage checks and schedules repairs with Engineering
- communicates scheduling with Conference Services staff
- participates in site and planning visits
- ensures compliance with safety regulations
- forecasts Exhibit Hall revenues
- develops vendor relationships and service agreements
- creates upselling opportunities
- manages department expenses
- creates a guest-centered atmosphere
- handles guest feedback and complaints
- empowers employees in customer service
- sets clear expectations
- emphasizes continuous improvement
- interviews, selects, and trains employees
- appraises employee productivity
- manages team performance evaluations
- monitors attendance
- supports supervisor development
- conducts annual performance appraisals
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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