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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $57,000.00 - $86,000.00
Work Schedule
Standard Hours
Job Description
Sheraton Hotels & Resorts, a renowned global hospitality brand under Marriott International, is recognized for its commitment to creating exceptional experiences for guests worldwide. Established in 1937, Sheraton has grown into a welcoming community with more than 400 locations globally, known for its thoughtful service and engaging environments. The brand is part of the Marriott International family, which fosters diversity, inclusion, and equal opportunity in the workplace. Sheraton’s mission is to be 'The World's Gathering Place,' making it an ideal destination for travelers and events alike. Employees at Sheraton enjoy a vibrant, inclusive culture that values unique backgrounds, talents, and... Show More
Job Requirements
- High school diploma or GED
- 3 years experience in event management, management operations, food and beverage, sales and marketing, or related professional area
- OR bachelor's degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- 1 year experience in event management, management operations, food and beverage, sales and marketing, or related professional area
- Ability to work full-time on-site
- Strong leadership skills
- Excellent communication skills
- Knowledge of local and facility regulations
- Ability to manage teams effectively
Job Qualifications
- High school diploma or GED
- 3 years experience in event management, management operations, food and beverage, sales and marketing, or related professional area
- OR bachelor's degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- 1 year experience in event management, management operations, food and beverage, sales and marketing, or related professional area
- Strong leadership skills
- Excellent interpersonal and communication skills
- Knowledge of safety regulations and facility compliance
- Experience with budgeting and revenue forecasting
- Ability to manage multiple tasks and priorities
Job Duties
- Manages the daily operations of the Exhibit Hall function space including set-up and tear-down, floor plan specifications and safety, utility sales and delivery, related building maintenance and capital improvements
- Verifies that all outside vendors adhere to facility and local municipality regulations
- Monitors outside vendors and hotel technical staff are following safe work practices
- Directs the daily activities of the Exhibit Hall team
- Reviews floor plans and verifies appropriate approvals are obtained
- Maintains floor plans, indemnification agreements and certificates of insurance as required by property
- Maintains utility services, heating, cooling and lighting systems to maximize energy conservation measures
- Maintains positive working relationships with outside vendors, local officials and labor
- Monitors hotel package delivery to promote client satisfaction
- Conducts regular damage checks for the Exhibit Hall function space
- Schedules all repairs with Engineering and verify that repairs are made in a timely manner
- Communicates scheduling requirements with Conference Services electrical and technical staff in installing and dismantling all client utilities
- Participates in site and planning visits
- Maintains familiarity with safety regulations to promote compliance with life safety codes
- Forecasts Exhibit Hall revenues according to established guidelines accurately
- Develops working relationships with outside vendors and establishing prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property as needed
- Creates opportunities to upsell during event planning
- Manages department controllable expenses to achieve or exceed budgeted goals
- Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations
- Sets a positive example for guest relations
- Interacts with guests to obtain feedback on product quality and service levels
- Responds to and handles guest problems and complaints
- Empowers employees to provide excellent customer service
- Verifies employees understand expectations and parameters
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement
- Interviews, selects and trains employees
- Appraises employee's productivity and efficiency for the purpose of recommending promotions or other changes in status
- Manages the performance of the Exhibit Hall team including annual performance evaluations, career planning and training requirements
- Monitors employee attendance and records absences/tardiness
- Helps direct supervisors to achieve their own development goals
- Conducts annual performance appraisal with direct reports according to Standard Operating Procedures
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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