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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $58,560.00 - $82,110.00
Work Schedule
Flexible
Benefits
Dental Insurance
Health Insurance
Professional development assistance
Flexible spending account
Disability insurance
401(k) matching
Paid Time Off
Vision Insurance
Job Description
BetMGM is a leading online gaming and sports betting company operating in the United States and Canada, known for revolutionizing the industry with a strong focus on technology and innovation. As a partnership between MGM Resorts International and Entain Group, BetMGM brings together two powerhouse entities with extensive experience in the gaming and entertainment sectors. The company offers an exciting portfolio of brands that includes BetMGM Casino, BetMGM Sportsbook, Borgata Online, Party Casino, and Party Poker. BetMGM’s mission is to provide players with the best quality gaming platforms and an extraordinary customer experience through a combination of technology, talent, and... Show More
Job Requirements
- Ability to gain and maintain a gaming license through the proper jurisdictions
- 2+ years of VIP hosting experience
- Experience in land-based casino marketing environment
- Excellent knowledge of sports betting
- Proficient in Excel and computer literate
- Strong communication skills and telephone etiquette
- Detail oriented with good time management skills
- Ability to work independently and identify customer needs
- Analytical thinking and problem solving
- Experience with BetScroller, Trading Dashboard, P-reports, CSM, Geocomply, Backoffice, and Power BI
Job Qualifications
- Ability to gain and maintain a gaming license through the proper jurisdictions as a condition of hire and continued employment
- 2+ years of VIP hosting experience preferred, including but not limited to Sports VIP
- Hosting experience in land-based casino marketing environment
- Excellent knowledge of sports betting required
- Sales driven, computer literate with an emphasis on Excel, excellent communication skills and telephone etiquette
- Detail oriented with effective time management skills and the ability to produce results while working under pressure
- The ability to work independently, offer top tier customer service and identify customer trigger points
- Analytically curious with the ability to think outside the box to resolve issues quickly and effectively
- Expert in back-end systems such as BetScroller, Trading Dashboard, P-reports, CSM, Geocomply, Backoffice, and Power BI
Job Duties
- Supporting campaigns to help improve customer experience on the site
- Providing direct customer service through phone, email, and text messages
- Offer service to players, including but not limited to help solve problems, answer queries, support ongoing promotions
- Liaise with different departments to implement solutions to customer issues
- Thorough understanding of existing products, services, and initiatives available on the BetMGM platform
- Ensure compliance with all applicable regulations and legislation, ensuring that all risks within areas of responsibility are identified and managed effectively
- Fully comply with and uphold company expectations including policies, procedures, department goals and business strategy
- Conducts themselves with the highest level of integrity and honesty
- In-person hosting for events, suites, and on-premise at MGM properties
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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