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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $100,000.00 - $137,000.00
Work Schedule
Standard Hours
Benefits
Relocation assistance
bonus eligibility
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Job Description
Gaylord Opryland Resort and Convention Center, located in Nashville, Tennessee, is a renowned luxury hotel and event destination known for its expansive facilities and exceptional hospitality services. As part of Marriott International, the resort is committed to providing a welcoming and inclusive environment that values diversity and promotes equal opportunity for all associates. Gaylord Opryland offers a unique and dynamic workplace that goes beyond traditional hotel experiences, emphasizing creativity, entrepreneurship, and big-hearted service. The establishment thrives on fostering a culture where employees, referred to as STARs, are empowered to deliver extraordinary service while having access to continuous career growth and... Show More
Job Requirements
- high school diploma or ged
- relevant culinary experience
- strong leadership abilities
- excellent interpersonal and communication skills
- knowledge of food safety and sanitation protocols
- ability to manage budgets and control costs
- experience in menu planning and food preparation
- ability to train and mentor staff
- problem-solving skills
- commitment to providing exceptional customer service
Job Qualifications
- high school diploma or ged
- 6 years experience in culinary, food and beverage, or related professional area
- or 2-year degree in culinary arts, hotel and restaurant management, or related major
- 4 years experience in culinary, food and beverage, or related professional area
- strong leadership and communication skills
- knowledge of food safety and sanitation standards
- expertise in menu development and kitchen operations
- experience in budgeting and cost control
- ability to handle guest relations and resolve complaints
- proficiency in staff training and performance management
Job Duties
- provide direction for all day-to-day operations
- understand employee positions to perform duties in their absence or find appropriate replacements
- provide guidance and set performance standards for subordinates
- lead and encourage team members with honesty and integrity
- build mutual trust, respect, and cooperation among team members
- ensure property policies are administered fairly and consistently
- review staffing levels to meet guest service and operational needs
- develop and implement guidelines for purchasing and receiving
- establish performance, budget, and team goals
- communicate and enforce safety procedures
- manage controllable expenses including food cost and supplies
- participate in budgeting process
- oversee menu development
- monitor quality of raw and cooked food to maintain standards
- ensure compliance with food handling and sanitation regulations
- provide and support exceptional customer service behaviors
- manage day-to-day operations to meet customer expectations
- respond to guest feedback and complaints
- empower employees through training on guest satisfaction
- administer performance appraisals and disciplinary procedures
- analyze information and solve problems to improve operations
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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