Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $84,000.00 - $116,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Performance bonus
Employee Discounts
Training and Development
Job Description
Sheraton Phoenix Downtown is a prominent hotel located in the heart of Phoenix, Arizona, offering a dynamic and engaging environment within Marriott International, one of the world's leading hospitality companies. The Sheraton brand is known for its commitment to delivering exceptional guest experiences, creating welcoming spaces where travelers and local communities connect. Since 1937, Sheraton has been a place for gathering and connecting, operating over 400 communities globally. At Sheraton Phoenix Downtown, associates enjoy being part of a collaborative and diverse team that values inclusivity, culture, and talent. As an equal opportunity employer, Marriott International fosters a workplace where differences... Show More
Job Requirements
- High school diploma or GED
- 6 years experience in culinary, food and beverage, or related professional area
- Or 2-year degree from accredited university in Culinary Arts, Hotel and Restaurant Management, or related major
- 4 years experience in culinary, food and beverage, or related professional area
- Ability to perform kitchen tasks
- Strong leadership capabilities
- Effective communication skills
- Commitment to food safety compliance
- Experience in staff training and development
- Ability to manage budgets and purchasing
- Excellent customer service orientation
- Skilled in problem-solving and decision-making.
Job Qualifications
- High school diploma or GED
- 6 years experience in culinary, food and beverage, or related professional area
- Or 2-year degree from accredited university in Culinary Arts, Hotel and Restaurant Management, or related major
- 4 years experience in culinary, food and beverage, or related area
- Strong leadership and team management skills
- Excellent interpersonal and communication skills
- Ability to enforce food safety and sanitation standards
- Experience with budgeting and cost control
- Proficiency in menu development and food presentation
- Skilled in training and mentoring staff
- Capability to handle guest feedback and resolve complaints
- Knowledge of hospitality industry standards and best practices
- Ability to motivate and empower employees
- Commitment to providing exceptional customer service.
Job Duties
- Provides direction for all day-to-day operations
- Understands employee positions well enough to perform duties in employees' absence or determine appropriate replacement to fill gaps
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance
- Utilizes interpersonal and communication skills to lead, influence, and encourage others
- Advocates sound financial/business decision making
- Demonstrates honesty/integrity
- Leads by example
- Encourages and builds mutual trust, respect, and cooperation among team members
- Serves as a role model to demonstrate appropriate behaviors
- Ensures property policies are administered fairly and consistently
- Reviews staffing levels to meet guest service, operational needs, and financial objectives
- Establishes and maintains open, collaborative relationships with employees
- Solicits employee feedback and utilizes an open door policy
- Supervises and coordinates activities of cooks and food preparation workers
- Demonstrates new cooking techniques and equipment to staff
- Develops and implements guidelines and control procedures for purchasing and receiving
- Establishes goals including performance, budget, and team goals
- Communicates safety procedures and ensures employee understanding
- Manages department controllable expenses
- Participates in budgeting processes
- Knows and implements brand safety standards
- Provides direction for menu development
- Monitors quality of raw and cooked food to ensure standards
- Determines food presentation and creates decorative displays
- Recognizes superior quality products, presentations, and flavors
- Ensures compliance with food handling and sanitation standards
- Follows proper handling and temperature controls
- Ensures food handling and sanitation certifications for employees
- Maintains purchasing, receiving, and food storage standards
- Prepares and cooks foods regularly or for special functions
- Provides and supports service behaviors beyond expectations for customer satisfaction and retention
- Improves service by coaching and feedback
- Manages daily operations to meet quality and standards
- Displays leadership in guest hospitality and positive atmosphere
- Interacts with guests to gain feedback
- Responds to and handles guest complaints
- Empowers employees to deliver excellent customer service
- Reviews feedback and satisfaction data to identify improvement areas
- Identifies development needs and coaches staff
- Ensures fair and equitable treatment of employees
- Trains kitchen associates on fundamentals of good cooking and presentation
- Administers performance appraisals for direct reports
- Collaborates with banquet and catering teams on training
- Observes service behaviors and provides feedback
- Manages progressive discipline and ensures documentation
- Provides information to executive teams and staff
- Analyzes information and solves problems.
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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