Job Overview
Compensation
Type:
Salary
Rate:
Range $75,800.00 - $107,600.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible scheduling
Job Description
This opportunity is offered by a distinguished luxury resort undergoing a significant rebranding and renovation of its facilities, including its multiple dining venues. The resort is renowned for its commitment to delivering exceptional guest experiences and maintaining the highest standards in hospitality and culinary arts. As part of the rebranding efforts, a fresh and innovative Patisserie department leadership role is available, reporting directly to the Executive Chef. This role is critical to shaping the new culinary identity of the resort’s patisserie offerings, which will play a pivotal part in enhancing the overall dining experience for guests. The position is ideal... Show More
Job Requirements
- Minimum culinary degree or equivalent in pastry arts
- At least 5 years of experience in pastry leadership or supervisory role
- Proven track record in managing pastry operations in luxury hospitality
- Excellent communication and leadership skills
- Ability to manage multiple projects and deadlines
- Strong knowledge of food safety and hygiene standards
- Experience with budget management and cost control
- Proficiency in scheduling and team productivity optimization
- Capability to develop and maintain training and operations documentation
- Commitment to quality and guest satisfaction
- Flexibility to work varied hours including weekends and holidays
Job Qualifications
- Proven experience in pastry leadership roles
- Culinary degree or equivalent certification in pastry arts
- Strong knowledge of pastry and bakery production
- Ability to develop and implement training programs
- Excellent communication and interpersonal skills
- Experience managing a team in a luxury or high-volume hospitality environment
- Strong organizational and operational management skills
- Knowledge of food safety regulations and standards
- Ability to manage budgets and control costs
- Familiarity with procurement and inventory management
- Competency in recipe development and menu planning
- Leadership skills including coaching, mentoring, and performance management
- Ability to foster a collaborative and innovative work environment
Job Duties
- Assist in overseeing preparation and update of Pastry Departmental Operations Manual
- Conduct regular communication meetings and ensure departmental briefings and meetings are effective
- Ensure all pastry and bakery associates deliver quality promise and exceptional guest service
- Provide excellent service to internal customers
- Handle guest and internal customer complaints courteously and efficiently
- Execute daily Forbes Training and role model the message
- Maximize associate productivity through multi-skilling, multi-tasking, and flexible scheduling
- Assist in proactively managing costs based on key performance indicators
- Ensure adherence to hotel, company, and local rules, policies, and regulations
- Assist in inventory management and maintenance of operating equipment and assets
- Assist with input and oversight of product specifications, recipes, and data for Materials Management and Cost Audit functions
- Oversee production management of all pastry and bakery goods ensuring timely delivery
- Ensure implementation of company minimum and optional brand standards
- Respond to Consumer Audit results and implement relevant changes
- Encourage creativity and innovation among associates
- Collaborate closely with management for overall hotel success and guest satisfaction
- Promote supportive and flexible interdepartmental teamwork
- Keep associates informed on seasonal and new products
- Monitor and taste pastry and baked products providing feedback
- Work with Director of Purchasing on procurement for best price and quality
- Collaborate with Stewarding Manager to maintain hygiene standards
- Supervise proper care and use of operating equipment to minimize breakage and injury
- Assist in recruitment and selection of pastry and bakery associates using competency-based approaches
- Oversee punctuality, appearance, and uniform standards
- Develop skills of Sous Chefs and Team Leaders through training, coaching, and mentoring
- Conduct annual Performance Development Discussions
- Plan and implement effective training in coordination with Training Manager and Departmental Trainers
- Assist with development of Departmental Trainers through feedback
- Prepare and post weekly work schedules reflecting business needs
- Ensure associates understand and adhere to rules and regulations
- Enforce fire, hazard safety, and security policies
- Feedback Associate Survey results and implement changes
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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