Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $38,300.00 - $46,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Life insurance
Employee assistance program
Professional development opportunities
Job Description
Pittsburgh Water is a public water authority dedicated to providing safe, reliable, and sustainable water services to the residents and businesses of Pittsburgh, Pennsylvania. As a key utility service provider, Pittsburgh Water plays a vital role in ensuring the community’s health and well-being through the operation, maintenance, and protection of the region’s water infrastructure. The organization is committed to delivering exceptional customer service, maintaining environmental stewardship, and supporting economic growth by offering high-quality water services in a responsible and efficient manner. Pittsburgh Water values diversity, equity, and inclusion and strives to foster a work environment where all employees are respected... Show More
Job Requirements
- Valid Class C (Class 1) Pennsylvania Motor Vehicle Operator’s License
- Residency within specified Pennsylvania counties at the time of appointment and throughout employment (Allegheny, Armstrong, Beaver, Butler, Fayette, Greene, Lawrence, Indiana, Washington, Westmoreland)
- High school diploma or GED
- Minimum of one year reception experience in a professional office setting
- Ability to perform physical duties including sitting, standing, walking, stooping, kneeling, crouching, occasional lifting up to 25 pounds
- Ability to pass post-offer medical examination, drug testing, and background investigation
- Ability to work Monday through Friday, 8:00 a.m. to 5:00 p.m.
- Ability to maintain confidentiality and professionalism
Job Qualifications
- High school diploma or GED
- One year of receptionist experience in a professional office setting
- Previous customer service experience preferred
- Proficiency with MS Office 365 and common office equipment
- Ability to communicate effectively both orally and in writing
- Good organizational skills and attention to detail
- Sensitivity to confidential matters
- Ability to work well with all levels of internal management, staff, board members, public officials, vendors, and customers
Job Duties
- Act as the first point of contact for Pittsburgh Water by greeting customers, clients, and visitors with a positive, helpful attitude
- Assist customers with basic customer service information and provide resources for customers who require additional assistance
- Maintain workplace security by following procedures and controlling access including monitoring the logbook and issuing visitor badges
- Manage the sorting and delivery of mail, receive and sign for deliveries from couriers
- Maintain lobby area by notifying staff of incoming packages
- Answer, forward, and screen phone calls to appropriate departments
- Schedule conference calls and meetings
- Manage and assist with a variety of clerical and administrative tasks such as copying, faxing, and taking notes
- Collect and arrange information needed for events, personnel, and external customers
- Prepare meeting and training rooms
- Perform basic filing and recordkeeping
- Provide administrative support to the Executive Leadership Team as assigned
- Assist Executive Office with Board Meetings or other Executive Meetings as needed
- Maintain positive and productive working relationships with internal and external customers
- Perform other related tasks as assigned or required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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