Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
401K Matching
Medical
Dental
Vision
Life insurance
long term disability
short term disability
Paid holidays
vacation
Employee Discounts
Job Description
Delta Hotels by Marriott Phoenix Mesa is part of the renowned Delta Hotels brand, which is a distinctive, upscale hotel chain owned and operated by Marriott International. Marriott International is a global leader in the hospitality industry, recognized for its exceptional commitment to quality service, innovation, and providing memorable guest experiences. Delta Hotels by Marriott Phoenix Mesa offers its guests a balanced mix of modern comfort and streamlined efficiency, catering primarily to business travelers and tourists seeking both relaxation and productivity during their stay. This hotel is strategically located to serve visitors to the Phoenix and Mesa areas, providing convenient... Show More
Job Requirements
- High school diploma or equivalent
- at least 5 years of relevant hospitality or hotel management experience
- strong leadership and communication skills
- ability to manage multiple departments
- knowledge of hotel operations including front office, food and beverage, housekeeping, and maintenance
- experience with financial and operational planning
- ability to handle guest relations and service recovery
- proficiency in computer applications
- flexibility to work nights, weekends and holidays
Job Qualifications
- High school graduate or General Education Degree (GED)
- Bachelor’s Degree preferred
- experience with hotel information systems
- computer skills required
- familiarity with Microsoft Office preferred
- previous Marriott experience preferred
Job Duties
- Oversee the day-to-day operations and assignments of the hotel staff
- assist the General Manager in the development and communication of departmental strategies and goals
- communicate and enforce policies and procedures
- recommend disciplinary or other staffing or human resources-related actions in accordance with company rules and policies, alert General Manager of potentially serious issues
- ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions
- assist General Manager in the development, implementation and monitoring of financial and operational plans for the hotel which support the overall objectives of the company
- provide regular directions and manage hotel operations for all or some of the following areas: front office, revenue, and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information, and that established goals are achieved
- oversee food and beverage operations including bartending, banquets, breakfast and/or micros functions to maintain standards of operation and guest satisfaction
- supervise housekeeping and maintenance functions ensuring compliance with quality and brand standards, conduct routine inspections and ensure preventative maintenance programs are in place
- foster positive employee relations
- reconcile time edits and payroll administration complying with wage and hour regulations
- ensure guest convenience store (market) is stocked and maintained
- facilitate monthly inventories for food and beverage costs and order supplies as needed
- monitor and report variances against budget and control labor costs and other expenses
- establish and implement service recovery guidelines to ensure guest satisfaction, respond to guest complaints or concerns promptly and professionally
- comply with federal, state and local laws regarding health, safety and alcohol services
- foster positive owner relationships and assist in providing ongoing information and status reports
- utilize communication skills for effective interaction with guests, employees and third parties
- analyze Guest Satisfaction Survey scores and comments, develop and execute action plans to eliminate deficiencies
- work nights, weekends and/or holidays as required
- promote teamwork and quality service through communication and coordination with other shifts and management
- interact with guests, vendors, and regulatory agencies
- perform other duties as assigned
- serve as Manager on Duty as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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