Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
401k
Medical
Dental
Vision
Life insurance
long term disability
short term disability
Paid holidays
vacation
Employee Discounts
Job Description
Delta Hotels by Marriott Phoenix Mesa is a prestigious hotel that operates under the well-recognized Marriott brand, known globally for its commitment to exceptional hospitality and guest experience. Nestled in the dynamic and vibrant city of Mesa, Arizona, this hotel offers guests a blend of modern comfort, impeccable service, and a welcoming atmosphere. As part of the Marriott International family, Delta Hotels upholds the highest standards in the hospitality industry, focusing on delivering personalized services that meet the needs of both business and leisure travelers. The establishment prides itself on maintaining a culture that values innovation, inclusivity, and teamwork, making... Show More
Job Requirements
- High school diploma or GED
- 5 years of relevant work experience
- proficiency in hotel information systems
- strong computer skills
- ability to manage and lead staff
- excellent communication skills
- flexibility to work nights, weekends, and holidays
- understanding of health, safety and alcohol service regulations
- ability to analyze financial reports and control budgets
- experience in training and development
- customer service orientation
- compliance with company policies and procedures
Job Qualifications
- High School Graduate or General Education Degree (GED) or 5 years’ work equivalent
- bachelor’s degree preferred
- computer skills required
- familiarity with Microsoft Office preferred
- experience with hotel information systems required
- previous Marriott experience preferred
Job Duties
- Oversee the day-to-day operations and assignments of the hotel staff
- assist the General Manager in the development and communication of departmental strategies and goals
- communicate and enforce policies and procedures
- recommend disciplinary or other staffing/human resources-related actions in accordance with company rules and policies
- ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions
- assist General Manager in the development, implementation and monitoring of financial and operational plans for the hotel
- provide regular directions and manage hotel operations for front office, revenue, and reservation functions
- manage food and beverage operations including bartending, banquets, breakfast and micros functions
- ensure housekeeping and maintenance functions comply with quality and brand standards
- foster positive employee relations
- reconcile time edits and payroll administration in compliance with wage and hour regulations
- ensure guest convenience store is stocked and maintained
- facilitate monthly inventories for food/beverage costs and order supplies
- monitor and report variances against budget, control labor costs and other expenses
- establish and implement service recovery guidelines to ensure guest satisfaction
- respond to guest complaints or concerns in a prompt and professional manner
- comply with federal, state and local laws regarding health, safety and alcohol services
- foster positive owner relationships and assist in providing ongoing information and status reports
- utilize strong communication skills to interact effectively with guests, employees and third parties
- analyze guest satisfaction scores and comments and develop action plans to address deficiencies
- work flexible hours including nights, weekends and holidays
- promote teamwork and quality service through daily communication and coordination
- interact with guests, vendors, and regulatory agencies
- perform other duties as assigned
- serve as Manager on Duty as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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