Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
performance bonuses
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company renowned for its innovation and leadership within the hospitality industry. With a dominant presence in major U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, Highgate continues to expand its footprint across Europe, Latin America, and the Caribbean. The company manages a global portfolio of properties valued at over 20 billion dollars and generates upwards of 5 billion dollars in cumulative revenues annually. Highgate's expertise spans the entire hospitality property lifecycle—from initial planning and development to recapitalization and disposition—exemplifying their comprehensive approach to property and... Show More
Job Requirements
- At least 2 years of progressive hotel or related experience
- Four-year college degree or relevant education
- Proficient in MS Windows and Microsoft Office applications including Excel and PowerPoint
- Ability to coordinate multiple tasks and communicate effectively
- Strong organizational and client service skills
- Ability to work under pressure and problem-solve efficiently
Job Qualifications
- At least 2 years of progressive experience in a hotel or a related field
- Four-year college degree or a two-year college degree plus one or more years of related experience
- Proficiency in MS Windows, Excel, PowerPoint, and other company-approved spreadsheets and word processing software
Job Duties
- Create, review and revise rooming lists and VIP lists
- Create detailed resumes for all groups and social events on a weekly basis
- Manage existing accounts and follow up with client for re-solicitation and to capture future business
- Effectively communicate with the hotel’s on-site caterer on any food and beverage client requests
- Manage the event diary in Hyatt Envision Sales and adjust space to ensure maximum potential revenue
- Be visible on the floor and assist staff during group business dates of stay and social block arrival dates
- Conduct or participate in departmental and hotel training sessions
- Plan and execute holiday and special events in conjunction with the Director of Human Resources
- Utilize feedback from meeting planner evaluations to improve service and quality
- Participate in required management on duty programs
- Fully execute all room blocks for group and social business from contract signing through post-event billing
- Assist Pergola Restaurant in booking private dining events
- Maintain open communication with immediate supervisor regarding issues
- Prepare and submit required reports in a timely manner
- Follow up on all group and social turnovers within designated timeframes
- Understand all meeting room setups and hotel sleeping accommodations
- Respond promptly to requests from meeting planners via email or telephone
- Use the partnership agreement to meet client needs
- Maintain comprehensive knowledge of all hotel operational departments
- Effectively communicate and interact with outside planners and vendors for event setup
- Maintain pricing integrity and propose upgraded guestrooms and suite accommodations when possible
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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