Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
employee recognition programs
Job Description
JW Marriott is a prestigious global hospitality brand renowned for its luxury hotels and exceptional service standards. As part of Marriott International, JW Marriott properties offer world-class experiences to discerning travelers and event attendees. This particular role resides within the Event Management department of a JW Marriott hotel, an environment that upholds the highest expectations for quality, professionalism, and guest satisfaction. JW Marriott emphasizes a culture of hospitality excellence and continual improvement, fostering an atmosphere where teamwork and brand loyalty thrive.
The Executive Meeting Planner position at JW Marriott plays a pivotal role in orchestrating seamless, high-level events that im... Show More
The Executive Meeting Planner position at JW Marriott plays a pivotal role in orchestrating seamless, high-level events that im... Show More
Job Requirements
- Minimum high school diploma or GED
- 3 or more years of event management experience
- Valid Clark County Health Card
- Valid Las Vegas Alcohol Awareness Card (TAM Card)
Job Qualifications
- Minimum high school diploma or GED
- 3 plus years of event management experience
- Skilled in upselling products and services to maximize event profitability
- Strong knowledge of menu planning, food presentation, and banquet service operations
- Ability to manage guest room blocks and meeting space allocations effectively
- Broad understanding of sanitation, maintenance, and operational standards
- Proven ability to develop and maintain strong customer relationships
- Comprehensive understanding of hotel functions and their impact on event planning
- Familiarity with AV and technology solutions for meetings and conferences
- Skilled in contract negotiation and understanding legal requirements
- Ability to interpret P&L statements, manage budgets, forecast, and schedule resources
- Strong verbal, written, and listening skills for clear and persuasive interactions
- Effective in resolving challenges and making sound decisions under pressure
- Skilled in influencing stakeholders and delivering impactful presentations
- Highly organized with the ability to manage multiple priorities seamlessly
- Competent in standard software applications and hotel management systems
- Understanding of governmental regulations and safety standards (OSHA, EPA, ADA, NFPA)
Job Duties
- Serve as the primary point of contact for internal and external clients, ensuring clear and timely communication of all event details before, during, and after the event
- Act as liaison between sales teams and clients throughout the event lifecycle, maintaining visibility and accessibility to resolve issues and provide alternative solutions as needed
- Oversee the client experience from initial file turnover through post-event follow-up, ensuring seamless execution and satisfaction
- Anticipate and proactively address operational challenges by collaborating with hotel teams and clients to develop effective solutions
- Lead pre-event and post-event meetings for assigned groups to align expectations and review outcomes
- Facilitate key planning sessions, including Banquet Event Order (BEO) meetings and room block reviews
- Manage group room blocks and meeting space allocations to optimize usage and guest experience
- Welcome clients during the event phase and coordinate handoff to Event Operations for flawless execution
- Ensure compliance with all brand standards, policies, and procedures (PPM, SOPs, LSOPs)
- Incorporate current trends in event management and design to enhance client experiences
- Model exemplary guest service standards and foster a culture of hospitality excellence
- Engage with guests to gather feedback on product quality and service delivery
- respond promptly and effectively to concerns
- Empower team members to deliver exceptional service by setting clear expectations and providing guidance
- Monitor service behaviors and provide constructive feedback to drive continuous improvement
- Conduct pre- and post-event meetings to review client needs and feedback, implementing corrective actions where necessary
- Analyze guest satisfaction data and comment cards
- collaborate on action plans to address service gaps
- Reinforce guest satisfaction priorities during departmental meetings and recognize team contributions
- Support fair and consistent administration of hotel policies, including progressive discipline and peer review processes
- Maintain ongoing communication with associates to share business objectives, recognize achievements, and celebrate successes
- Participate in associate recognition programs to promote engagement and morale across all shifts
- Drive revenue growth by effectively upselling products and services throughout the event planning process
- Manage client budgets strategically to maximize profitability while meeting event objectives
- Monitor and optimize revenue streams associated with events, including catering, AV, and ancillary services
- Accurately forecast group room blocks and event-related revenue to support financial planning and reporting
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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