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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $60,000.00 - $65,000.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Safety equipment provided
Job Description
Pacific Hospitality Group is a reputable hospitality company known for its owner/operator business model, which uniquely benefits investors and team members alike. As a family-focused organization, the company is committed to long-term property holds that foster growth not only in its assets but also in the careers of its employees. The company prides itself on enriching lives through memorable experiences, community involvement, and a commitment to honoring God in all its endeavors. This approach promotes sustainable growth and value creation over time, making it a reliable and principled employer in the hospitality sector.
The company’s core values emphasize integrity, comp... Show More
The company’s core values emphasize integrity, comp... Show More
Job Requirements
- High school diploma or general education degree (GED) or equivalent combination of education and experience
- Two years of experience planning, organizing and/or executing events with convention services, catering, and/or banquets
- Ability to assist in preparing creative menu offerings from banquet menu guide
- Experience with food and wine pairing desired
- Ability to understand and participate in the monthly forecasting and annual budget process
- Strong knowledge of sales techniques with strong skills and ability to negotiate and close sales
- Ability to create and effectively provide options to potential customers
- Strong communication and interpersonal skills
- Commitment to a high level of guest satisfaction
- Ability to solve problems and remain calm in busy or emergency situations
- Working knowledge of MS Office applications
- Knowledge and experience with current audio/visual technology and equipment
- Ability to handle multiple tasks
- Ability to read, analyze, and interpret business periodicals
- Ability to write reports and business correspondence
- Ability to effectively present information and respond to questions
- Ability to work varying schedules including holidays, weekends and alternate shifts
- Must maintain a clean appearance and professional demeanor
- Must wear closed toe and heel shoes
- Able to follow all safety policies and procedures
- Ability to report defective, damaged or lost PPE or equipment
- Reporting to work on time and regularly
Job Qualifications
- High school diploma or general education degree (GED), or equivalent combination of education and experience
- Bachelor's degree in Hospitality Management desired
- Two years of experience planning, organizing and/or executing events with Convention services, Catering, and/or Banquets
- Ability to assist in preparing creative menu offerings from banquet menu guide
- Experience with food and wine pairing desired
- Ability to understand and participate in the monthly forecasting and annual budget process
- Strong knowledge of sales techniques with strong skills and ability to negotiate and close sales
- Excellent creative skills to provide innovative set-ups, menus, and functions for groups
- Ability to generate creative and innovative menus while working closely with Chef on pricing specialty menus
- Completes all required training as scheduled
- Ability to determine needs of customers and persuasively present sales options through verbal face-to-face and telephone interactions
- Strong communication and interpersonal skills and commitment to a high level of guest satisfaction
- Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
- Strong attention to detail
- Ability to solve problems and remain calm and alert if dealing with difficult guest, during busy activity periods or in an emergency situation
- Working knowledge of MS Office applications and ability to learn and use telephone and computer systems used at the hotel
- Knowledge and experience with current Audio/Visual technology and equipment
- Ability to handle multiple tasks
- Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form
- Ability to read, analyze, and interpret general business periodicals
- Ability to write reports and business correspondence
- Ability to effectively present information and respond to questions from customers, vendors and staff
- Must be able to speak, read, write and understand English to communicate with management, customers, Team Members and guests
- Ability to work varying schedules including holidays, weekends and alternate shifts
- Must maintain a clean appearance and professional demeanor
Job Duties
- Meets with customer to understand needs, offer suggestions, and determine all set-up needs, equipment and menu items
- Anticipates all needs to provide a flawless execution of the event
- Identifies opportunities to cross-sell and up-sell services to optimize total revenue potential and guest experience
- Hosts or participates in site inspections and client presentations to ensure property's offerings are showcased
- Rebooks for future events
- Executes written sales agreements for varied events including full-service meetings, conventions and social and corporate events
- Creates and maintains each event's banquet event order (BEO) outlining all of the event's details
- Maintains appropriate contact with customer contact to ensure accuracy and finalize all event details
- Generates detailed resumes for the operating departments
- Disseminates all information to appropriate operational departments to ensure customer needs are being met
- Attends and oversees execution of events to ensure client satisfaction
- Works closely with banquet department on operations and event execution and quickly evaluates alternatives and decides on a plan of action as needed
- Maintains well-documented, accurate, organized and up to date file management system to serve client and maintain records of sales efforts and activities
- Develops and maintains strong relationships with current and potential customers through frequent, professional, courteous and ethical interaction
- Promptly follow up with customer inquiries and needs
- Resolves guest complaints within scope of authority, otherwise refers the matter to upper management
- Notifies supervisor and/or Security of all unusual events or circumstances
- Must wear closed toe and heel shoes
- Slip-resistant shoes recommended and may be required
- Follows all safety policies and procedures
- Acts on reports of potential safety issues or whenever observed and takes immediate action to resolve in emergency situations
- Maintains strict compliance with hotel's Hazardous Material (HAZMAT) program and familiarizes self with current MSDS
- Reporting to work as scheduled (on time and on regular basis) is an essential function of the job
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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