Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $60,000.00 - $70,000.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Employee wellness programs
Job Description
The Westin Waltham Boston is a distinguished hotel located just 15 miles from downtown Boston, positioned conveniently for easy access to historic and vibrant locations such as Concord, Lexington, and Cambridge. As part of the prestigious Westin brand under HEI Hotels and Resorts, the property prides itself on providing guests with exceptional service and amenities in a prime location. The hotel offers a welcoming atmosphere and a range of benefits for its employees, demonstrating a strong commitment to their well-being and development. Staff at The Westin Waltham Boston can enjoy perks such as free onsite parking, complimentary lunch or dinner... Show More
Job Requirements
- education level not explicitly stated
- prior hospitality experience required
- 1+ year in the hospitality industry
- experience at comparable hotel size and quality
- computer proficiency, especially with Microsoft Word, Excel, and Delphi
- demonstrated sales and revenue management knowledge
- strong communication skills
- ability to work with tight deadlines and time constraints
- teamwork and customer service orientation
- ability to conduct hotel site inspections
- knowledge of banquet operations
- availability to comply with attendance policies
Job Qualifications
- prior experience in the field of hospitality with specific experience in catering sales is essential
- 1+ year within the hospitality industry required
- must have experience at a similar size and quality hotel
- must possess computer skills including use of Microsoft Word, Excel, and Delphi
- knowledge of sales skills, revenue management, training, and motivation of peers
- knowledge of hotel features, benefits, and competing hotels within the market
- ability to execute appropriate action plans
- knowledge of hotel operations including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning
- ability to work effectively under time constraints and deadlines
- effective verbal and written communication skills
- ability to adapt communication style to suit different audiences
Job Duties
- an understanding of both monthly forecasting and the annual budget process
- understand the importance of raising the meeting planner evaluation scores and implement effective methods to ensure exceeding meeting planner satisfaction
- optimize room rental charges
- consistently participate in the re-booking of repeat business by having a track record of long-term client relationships
- actively participate in industry related organizations
- thorough knowledge of sales techniques including strong closing and negotiating skills
- comfortable with hotel site inspections and client presentations
- excellent creative skills to provide innovative set-ups, menus, and functions for groups
- work closely with banquet department on operations and event execution
- provide overall direction, coordination, and ongoing evaluation of operations
- experience providing audio/visual equipment and operating audio/visual as a profit center
- excellent knowledge of computers, specifically Delphi, Word, and Excel
- monitor group room blocks and pick up, generate detailed resumes for the operating departments
- ability to work with outside vendors to ensure client satisfaction for all events/groups
- comply with attendance rules and be available to work on a regular basis
- perform any other job-related duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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