Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $34.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Career advancement opportunities
Job Description
JW Marriott Los Angeles L.A. LIVE is a luxury hotel located in the vibrant heart of downtown Los Angeles, California, offering guests an exceptional experience with world-class amenities and impeccable service. As part of the esteemed JW Marriott brand under Marriott International, this hotel emphasizes luxury, comfort, and holistic well-being, creating a unique environment for both guests and employees. JW Marriott is known globally for providing a luxurious hospitality experience, where attention to detail, genuine care, and innovative service creates memorable stays for travelers from around the world. The hotel is situated just steps from iconic landmarks, convention centers, entertainment... Show More
Job Requirements
- High school diploma or equivalent
- minimum 1 year of related work experience
- ability to handle multiple payment methods
- strong communication skills
- physical ability to stand or walk for long periods
- ability to lift or move objects up to 10 pounds
- willingness to work full time
- compliance with company policies
- maintain professional appearance and confidentiality
- readiness to perform additional duties as requested
Job Qualifications
- High school diploma or equivalent general education development certificate
- at least 1 year of related work experience
- no supervisory experience required
- ability to communicate clearly and professionally
- proficiency in handling guest payment processing
- familiarity with hospitality industry standards
- ability to anticipate and address guest needs
- strong interpersonal skills
- commitment to quality service and teamwork
Job Duties
- Assist personnel to expedite problematic payments such as credit card processing issues
- follow up with guests to ensure satisfaction with problem resolution
- process guest check-in registrations including reservation confirmation, room assignment, key delivery and activation
- process all payment types including room charges and payments made by cash, checks, debit or credit cards
- open accurate guest accounts for shared rooms, separate rooms, taxes, incidentals and compensations
- anticipate situations of room unavailability and arrange satisfactory alternative accommodations
- block rooms in the computer and identify specific guest requests and requirements
- contact appropriate person or department such as bell staff or housekeeping to resolve guest calls, requests or problems
- coordinate with housekeeping to ensure rooms are in perfect condition for guest arrivals
- review shift logs and daily memos and document pertinent information in records
- compute cash drawer at start and end of shift
- balance and submit receipts according to accounting specifications
- assist management in training, motivating and coaching employees and serve as an example and first point of contact for the open door and fair treatment policy
- report accidents, injuries and unsafe work conditions, participate in safety training and obtain certifications
- comply with company policies and procedures, maintain professional appearance and confidentiality
- anticipate guest service needs and respond proactively
- communicate clearly and professionally with others, prepare and review written documents accurately, answer phones using proper protocols
- cultivate and maintain positive working relationships
- ensure compliance with quality standards
- stand, sit or walk for extended periods
- move, lift, transport, push, pull and place objects weighing 10 pounds or less
- perform other reasonable duties as assigned by supervisors
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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