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Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $60,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
competitive pay
401k with 25% match
generous employee discounts
complimentary meals during shifts
free employee parking
growth and development opportunities
Inclusive culture
Job Description
Heritage Hotels & Resorts Inc. is a distinguished hospitality company that prides itself on delivering exceptional guest experiences across its portfolio of properties throughout New Mexico. Known for its commitment to quality, community, and culture, Heritage Hotels effectively balances work and leisure by fostering a vibrant and inclusive work environment. The organization values its employees deeply, offering flexible work schedules and an array of unmatched benefits such as generous discounts on hotel room rates and dining options at various restaurants within the state. Located in the heart of Albuquerque at The Clyde Hotel in Downtown Albuquerque, Heritage Hotels combines modern... Show More
Job Requirements
- Knowledge of Microsoft Office, Internet Explorer and prior PMS experience
- Ability and willingness to work flexible hours including weekends, holidays and late nights
- Ability to work on feet for eight hours or more
- Must be able to lift, push, reach for, carry 40+ pounds frequently
- Excellent verbal communication and ability to multitask
- Three years or equivalent combination of education and experience
- Housekeeping or hospitality experience preferred
- High school diploma or equivalent experience/training, associate's degree in Management or Hospitality preferred
Job Qualifications
- Three years or equivalent combination of education and experience
- Housekeeping or hospitality experience preferred
- High school diploma or equivalent experience
- Associate's degree in Management or Hospitality preferred
- Excellent verbal communication skills
- Ability to multitask effectively
- Knowledge of Microsoft Office and Internet Explorer
- Prior experience with Property Management Systems (PMS)
Job Duties
- Work under direction of the General Manager
- Maintain a positive and professional approach with employees, coworkers, and guests
- Set goals for performance that coincide with Heritage's plans and vision
- Ensure compliance with safety, legal, operations, labor, and Heritage brand policies
- Direct team members toward accomplishing daily cleaning goals by 4:00 PM check-in time
- Obtain lists of vacant rooms and prospective check-outs to prepare work assignments
- Assign duties to workers and inspect work for cleanliness standards
- Report deviations to established standards
- Advise manager or desk clerk of rooms ready for occupancy
- Conduct interviewing, hiring, disciplinary, and termination actions as necessary
- Assign, train, mentor, and direct staff to foster exceptional guest experiences and a clean environment
- Maintain guest rooms and public areas in a clean, comfortable, and saleable condition
- Enforce procedures for lost and found items
- Resolve issues proactively
- Review occupancy and event levels to staff labor accordingly
- Oversee cleaning of carpets, drapes, windows, and upholstery
- Handle guest and employee concerns tactfully
- Review and maintain linen inventory and storage
- Implement ongoing housekeeping training programs
- Follow all safety and health regulations including PPE protocols
- Perform other duties consistent with the role as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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