Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.75 - $26.25
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
Life insurance
Job Description
The Plaza is a distinguished hotel known for its commitment to providing an exceptional guest experience through superior service and meticulous attention to detail. With a reputation for luxury and excellence, the hotel prides itself on creating an environment of comfort, elegance, and cleanliness that resonates with both leisure and business travelers. As a leading establishment in the hospitality industry, the Plaza continuously strives to uphold the highest standards for its facilities and customer service, making it a premier destination for guests seeking quality and refinement.
We are currently seeking a highly experienced Housekeeping Manager to oversee and direct all... Show More
We are currently seeking a highly experienced Housekeeping Manager to oversee and direct all... Show More
Job Requirements
- Ability to communicate effectively with guests, team members, and management in both written and verbal form
- A 4-year college degree is preferred
- Minimum five years' operations management experience in a hotel of comparable size and quality
- Minimum three years' experience as a department head or division manager level or above
- Previous knowledge and experience in developing and facilitating departmental training
- Knowledge of computer systems and applications
- Demonstrated ability in maintaining consistent, high-quality service levels and supervising work units
- History of developing employees who have been promoted
- Ability to listen effectively, read, write, speak, and understand English clearly
- Strong social skills to manage internal and external customers with patience and diplomacy
- Ability to organize, prioritize, and meet deadlines with minimal supervision
- Ability to safely operate cleaning equipment
- Mathematical skills for analyzing reports and budgets
- Knowledge of housekeeping operations including staffing and equipment
- Ability to work under pressure and in varying conditions
- Knowledge of labor laws
- Ability to maintain attendance and a neat, clean appearance
Job Qualifications
- Ability to communicate effectively with guests, team members, and management in both written and verbal form
- A minimum of five years' operations management experience in a comparable hotel
- Minimum three years' experience as a department head or division manager or above
- Experience in developing and facilitating departmental training programs
- Knowledge of computer systems and applications
- Demonstrated ability in maintaining consistent, high-quality service levels
- History of developing employees successfully promoted to higher responsibility
- Preferred 4-year college degree
- Fluent Spanish language skills is a plus
- Previous union/bargaining unit workplace experience preferred
- Previous project management experience preferred
Job Duties
- Physically inspect guest room suites to ensure cleanliness and standards are met
- Provide instructions, assistance, and direction to department employees
- Communicate employee performance in written format
- Counsel employees verbally on deficiencies and solutions
- Review applications and select candidates for employment
- Issue discipline notices including verbal and written warnings, and manage termination procedures
- Train employees using job knowledge and skills
- Supervise and manage housekeeping operations including leadership, planning, discipline, and cost control
- Communicate and review data related to guest rooms, hotel floors, employees, and reports
- Gather and retain information related to hotel operations including guest needs and conventions
- Review and input information such as room status, guest history, work orders, and renovation projects
- Maintain housekeeping records and filing systems
- Forecast staffing needs and budget for occupancy
- Order furniture, fixtures, and case goods
- Monitor and control payroll costs
- Prepare departmental budgets and proposals
- Provide bilingual communication in Spanish is a plus
- Experience with union/bargaining units and project management preferred
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Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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