Executive Housekeeper - El Paso Downtown Doubletree by Hiltoon
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Employee wellness programs
Job Description
The Executive Housekeeper plays a vital role within the hospitality industry, ensuring the cleanliness and overall maintenance of guest rooms and public areas in hotels or similar establishments are kept to the highest possible standards. This role is essential for delivering an exceptional guest experience, as cleanliness is one of the foremost criteria guests look for when choosing accommodation. The position demands a balance between efficiency and attention to detail while aiming to operate at the lowest possible cost without sacrificing quality. The Executive Housekeeper is responsible for directing and managing the entire housekeeping team, which includes room attendants, house... Show More
Job Requirements
- High school diploma or equivalent
- previous experience in hotel housekeeping leadership
- ability to work flexible schedules including weekends and holidays
- strong organizational and multitasking skills
- physical ability to sit, stand and walk for long periods
- ability to lift and push carts weighing up to 50 pounds
- valid driver’s license and safe driving record
- ability to administer first aid and direct evacuations
- excellent verbal and written communication skills
- capability to handle confidential information with discretion
Job Qualifications
- High school diploma or equivalent
- previous hotel leadership experience
- proven customer service and problem-solving experience
- strong communication skills both written and verbal
- ability to maintain excellent relationships with staff and ensure confidentiality
- experience in conducting staff training and performance evaluations
- knowledge of housekeeping operations and inventory control
- proficiency in budget management and payroll forecasting
Job Duties
- Schedule, evaluate and direct all housekeeping associates including room attendants, house aides, floor supervisors and laundry associates
- coach and counsel associates, providing disciplinary action when and if necessary
- help coordinate all daily activities and plan for sufficient staffing to clean guest rooms and public areas
- review the Manager on Duty log and follow up where needed
- efficiently inspect guest rooms and public areas daily to ensure the quality assurance program is being followed
- ensure sufficient inventory of supplies and cleaning materials is maintained
- responsible for supervising the daily operation of both housekeeping and in-house laundry
- responsible for interviewing, hiring and training of new housekeeping team members
- follow up to ensure routine projects are completed such as carpet shampooing, wall washing, mattress rotations
- provide associates with the tools they need to perform their jobs
- participate in and lead department meetings, weekly staff meetings, rooms team meetings, monthly housekeeping inventory of supplies, safety committee meetings and property MOD program
- promptly report all maintenance problems encountered and follow up on the repairs
- ensure the key issuance procedure is being followed to safeguard hotel and guest security
- take responsibility for the hotel Lost and Found department
- accurately produce and approve budget for the Housekeeping Department and weekly payroll forecasts in conjunction with the General Manager
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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