Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $26.00
Work Schedule
Flexible
Benefits
Health Insurance
Vacation Time
quarterly bonuses
401k
comprehensive health benefit packages
Paid Time Off
Career advancement opportunities
Job Description
RAM Hotels is a dynamic and innovative hotel management company headquartered in Columbus, Georgia. Over the past several years, the company has steadily established itself as a leader in the hospitality industry within corporate America. RAM Hotels proudly serves some of the most well-known midscale hotel brands across key markets in both Alabama and Georgia. With a commitment to exceptional service and continuous improvement, RAM Hotels aims to meet and exceed guest demands while shifting the perception of hospitality toward a more guest-centered and engaging experience. When you join RAM Hotels, you become part of a growing family that values... Show More
Job Requirements
- ability to follow directions and delegate in a fast-paced environment
- willingness to undergo additional training as required
- flexible to work varied schedules
- excellent written and oral communication skills
- ability to listen attentively
- physical ability to walk, bend, and stand for long periods
- ability to lift up to 40 lbs
- adherence to grooming and appearance standards
- ability to express compassion while remaining composed
- ability to remain calm and focused under pressure
- proactive attitude toward guest needs
- positive representation of the property
- respect for diversity and multicultural environments
Job Qualifications
- high-school graduate or equivalent
- minimum of one year of executive hospitality experience preferred
- excellent customer service skills
- bilingual communication skills preferred
- computer knowledge and/or experience preferred
- previous hospitality industry experience preferred
- previous experience as an executive housekeeper preferred
Job Duties
- prepare monthly forecast for housekeeping department with other departments to ensure no disruption to guests
- plan work schedules and room assignments for housekeeping team members
- participate in recruiting and selection of new housekeeping staff
- conduct performance planning, evaluation, and performance appraisals of team members
- maintain accurate personnel records
- supervise and provide essential training for newly hired team members
- ensure team members understand duties, responsibilities, company policies, and guest service expectations
- conduct guest satisfaction inspections of public areas, guest rooms, corridors, restrooms, and laundry
- assist with preparation and management of annual housekeeping budget and expenses
- manage cleaning supply orders, linen par stocks, and chemicals
- maintain inventory and enforce cost control procedures
- implement and understand hotel key control system
- track lost and found goods and ensure procedures are followed
- process guest complaints and oversee proper maintenance of equipment
- conduct meetings with team members
- ensure team member uniforms meet company standards
- reinforce and maintain high standards of safety and cleanliness
- assist with emergency and security procedures
- promote safety practices within hotel
- understand laws applicable to housekeeping supplies and chemicals
- monitor preventive maintenance to protect hotel assets
- perform other tasks as necessary to meet or exceed guest satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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