Executive Housekeeper

Houston, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $55,000.00 - $65,000.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k) matching

wellness programs

Life insurance

Disability insurance

Tuition Assistance

Travel and lodging perks

Job Description

Stonebridge is a prominent hospitality company dedicated to providing exceptional lodging experiences through a steadfast commitment to quality, guest satisfaction, and sustainable operations. Known for managing a portfolio of upscale hotels and resorts, Stonebridge emphasizes a culture of excellence, professionalism, and continuous improvement among its team members. With a reputation for fostering work environments where employee contributions are valued and career growth is supported, Stonebridge represents a leading name in the hospitality industry.

Currently seeking a Director of Housekeeping based in Houston, Texas, Stonebridge offers a competitive salary range of $55,000 to $65,000 for this key leadership role. Th... Show More

Job Requirements

High school diploma or equivalent
1 to 2 years of related experience in housekeeping and customer service
ability to work holidays and weekends
ability to stand for extended periods
capability to walk, push, lift up to 25 pounds, bend, reach, stoop, kneel, or crouch
capability to handle physical demands of the role
commitment to safety procedures and use of protective equipment
compliance with MSDS and OSHA standards
willingness to perform job functions as needed
excellent customer service orientation
ability to work collaboratively within a team
strong organizational skills
ability to manage labor expenses within budgets

Job Qualifications

High school diploma or equivalent
1 to 2 years of related experience in housekeeping and customer service
ability to interpret and perform intermediate computer functions
strong leadership and team management skills
excellent communication and interpersonal skills
knowledge of hospitality industry standards and guest service protocols
experience with budget management and inventory control
ability to work collaboratively with maintenance and other departments
proactive problem-solving skills
understanding of compliance with labor laws and safety regulations

Job Duties

Responsible for hiring, training and managing the performance of housekeeping staff and supervisors
plans, organizes, and assigns the cleaning of all guest rooms and public areas
monitors guest service scores via reports and guest comments for cleanliness, addresses any issues immediately and implements programs that meet or exceed brand benchmarks
maintain accountability for all supervisors and room inspectors
ensures that all housekeeping team members have been thoroughly trained and are consistently following service standards and procedures
develops and executes incentives and programs that promote positive team member relations
develops weekly staff work schedules within budgeted labor guidelines to ensure maximum productivity and revenue while maintaining service standards and quality
conducts and maintains inventory of all linens, in-room amenities and cleaning supplies and place inventory orders when required
works closely with maintenance department to ensure that maintenance and repairs involving guest rooms and public areas are completed timely
ability to interpret and perform intermediate computer functions
ensures that goals are being translated to the team as they relate to guest tracking and productivity
understands employee and guest satisfaction results and communicates game plans to address need areas and expand on the strengths
leads by example demonstrating self-confidence, energy and enthusiasm
assists employees in understanding guests' ever-changing needs and expectations, and exceeding them
work as Manager on Duty, when necessary
ensures compliance with all applicable laws and regulations
establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team
establishes guidelines so employees understand expectations and parameters
takes proactive approaches when dealing with employee concerns
extends professionalism and courtesy to employees at all times
communicates updates all goals and results with employees
meets semiannually with staff on a one-to-one basis
assists and teaches the team scheduling against guest and hours/occupied room goals
performs hourly job functions as needed
creates specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies
practices safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
performs other duties as requested by management
provides excellent customer service by being readily available/approachable for all guests
takes proactive approaches when dealing with guest concerns
extends professionalism and courtesy to guests at all times
responds timely to customer service department requests
ensures all team members meet or exceed all hospitality requirements
train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with Stonebridge core values
assists in performing required annual Quality audit with GM & AGM
assures compliance with Stonebridge Internal Audit
ensures a viable key control program is in place
ensures compliance with budget
understands financial statements, activity reports, and other performance data
manage labor expenses to fit within budgets and/or updated forecasts
develop and execute Room's division budget and revenue forecasts
develop and implement controls for expense management
utilize labor management tools to schedule and control labor costs

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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