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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
401(k)
Disability insurance
Employee assistance program
Health Insurance
Life insurance
Paid Time Off
room discounts
Employee Food and Beverage Discounts
Job Description
Driftwood Hospitality Management is a renowned company in the hospitality industry, known for its fully integrated approach to hospitality services. The organization prides itself on delivering outstanding client service through a highly skilled team comprised of top talent in every position across all its hotel properties. The company culture at Driftwood Hospitality Management empowers associates to take initiative, be proactive, and contribute meaningfully to the success of their property through well-defined strategies and objectives. They are committed to fostering a diverse and inclusive workplace, providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity or expression,... Show More
Job Requirements
- High School diploma or equivalent
- Previous experience as a Hotel Housekeeping Manager
- Strong listening skills to understand and resolve issues raised by co-workers and guests
- Commitment to providing exceptional customer service
- Excellent communication and interpersonal abilities
- Ability to multitask effectively
- Capability to perform under pressure and distractions
- Patience in interactions with associates and customers
Job Qualifications
- High School diploma or equivalent
- Must have Hotel Housekeeping Manager experience
- Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests
- Committed to providing unparalleled customer service
- Excellent communication and interpersonal skills
- Flexible enough to manage multiple tasks
- Works effectively under pressure and with distractions
- Demonstrates patience when interacting with associates and customers
Job Duties
- Interview, select, train, schedule, coach, and support associates
- Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures
- Inspect guest rooms, public areas and grounds for cleanliness, appearance, and safety
- Answer inquiries pertaining to hotel policies and services and resolve guests’ complaints and concerns
- Prepare schedules based upon occupancy and assign duties to associates
- Take inventory and submit periodic inventory orders to ensure supplies are purchased in a timely manner
- Prepare required paperwork pertaining to departmental functions
- Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction
- Comply with DHM internal audit standards pertaining to key control and risk management areas
- Maintain departmental expenses in line with budget as described by General Manager
- Ensure compliance with specific brand standards
- Follow sustainability guidelines and practices related to hotel brand standards
- Practice safe work habits
- follow MSDS and OSHA standards
- wear protective safety equipment and participate in safety committees as directed
- Perform other duties as requested by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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