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Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Flexible
Benefits
401(k)
Disability insurance
Employee assistance program
Health Insurance
Life insurance
Paid Time Off
room discounts
Employee Food and Beverage Discounts
Job Description
Driftwood Hospitality Management is a leading and innovative company well-known for its comprehensive approach to hospitality services. With a commitment to excellence and client satisfaction, Driftwood Hospitality Management operates a range of hotels dedicated to providing outstanding guest experiences. The organization prides itself on fostering a diverse and inclusive workplace where employees are empowered to contribute proactively to the success and growth of each property. Driftwood Hospitality Management strives to employ the best talent in the hospitality industry and implements well-defined strategies and objectives that support operational efficiency, brand standards, and guest satisfaction. This commitment ensures a consistently high-quality hospitality... Show More
Job Requirements
- High school diploma or equivalent
- Experience as a hotel Housekeeping Manager
- Effective listening and communication skills
- Commitment to customer service
- Ability to multitask and manage pressure
- Patience in interactions with associates and guests
- Flexibility in working hours including nights, weekends, and holidays
- Ability to lift up to 60 pounds and perform physical tasks like standing, walking, stooping, kneeling, and crouching
- Understanding of safety standards including OSHA and MSDS guidelines
Job Qualifications
- High school diploma or equivalent required
- Must have hotel Housekeeping Manager experience
- Effective at listening, understanding, and clarifying concerns of co-workers and guests
- Committed to providing unparalleled customer service
- Excellent communication and interpersonal skills
- Flexible enough to manage multiple tasks
- Works effectively under pressure and with distractions
- Demonstrates patience when interacting with associates and customers
Job Duties
- Interview, select, train, schedule, coach, and support associates ensuring they perform according to brand or hotel standards
- Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures
- Inspect guest rooms, public areas, and grounds for cleanliness, appearance, and safety
- Answer inquiries about hotel policies and services and resolve guests’ complaints and concerns
- Prepare schedules based on occupancy and assign duties to associates
- Take inventory and submit periodic orders to ensure timely purchase of supplies
- Prepare required paperwork for departmental functions
- Communicate guest service scores to drive improvement and higher guest satisfaction
- Comply with internal audit standards related to key control and risk management
- Maintain departmental expenses in line with budget guidelines
- Ensure compliance with specific brand standards
- Follow sustainability guidelines and practices
- Practice safe work habits, adhere to MSDS and OSHA standards, wear protective equipment, and participate in safety committees
- Perform other duties as requested by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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