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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $13.75 - $21.75
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Professional work environment
Job Description
Our client is a distinguished hotel known for its commitment to delivering superior guest experiences and maintaining high standards of cleanliness and service integrity. This establishment prides itself on fostering a professional and welcoming atmosphere where both guests and staff feel respected and valued. The hotel operates within an environment dedicated to excellence, offering comfortable accommodations paired with outstanding customer service. It emphasizes staff development, operational efficiency, and guest satisfaction as core pillars of its success. As a part of the hospitality industry, the hotel continually strives to exceed expectations, making it a leading choice for travelers seeking a memorable... Show More
Job Requirements
- At least 1 year of higher education beyond high school or G.E.D.
- Preferably 3 years experience in customer service, hotel, administrative, HR, legal, educational, training, or business-related field
- Preferably 1 year experience as housekeeper or room attendant in a hotel environment
- Background screening for previous criminal history
- Proficiency in Microsoft Word, Excel, PowerPoint, data entry and database management
- Excellent oral and written communication skills
- Ability to effectively manage emotions and remain composed under pressure
Job Qualifications
- Preferably 3 years experience in customer service, hotel, administrative, HR, legal, educational, training, or business-related field
- Preferably 1 year experience as housekeeper or room attendant in a hotel environment
- Proficiency in Microsoft Word, Excel, PowerPoint, data entry and database management systems
- Emotionally competent with ability to manage disruptive emotions and stay focused under pressure
- Excellent oral and written communication skills
- Background screening clearance
- At least 1 year of education beyond high school or G.E.D.
- Ability to anticipate guests' needs
- Embraces and respects diversity and multicultural environment
- Strong social, organizational and administrative strengths
- Speaks guests' preferred language
Job Duties
- Maintain hotel's cleanliness standards for guest rooms and public areas
- Train staff in all aspects of housekeeping including guest service
- Administer guest satisfaction inspection procedures and reports
- Maintain key control and lost-and-found procedures
- Plan work schedules and room assignments with minimum disruption to guests
- Be flexible and willing to perform other tasks as necessary
- Wear hotel uniform and adhere to grooming standards
- Maintain labor plans and ensure labor budget compliance
- Manage inventory and ensure cost control procedures are followed
- Maintain guest service as the hotel philosophy
- Respond promptly to guests' needs and ensure staff meets service standards
- Develop customer service programs
- Empower staff to deliver great guest service
- Engage guests in conversation and recognition
- Resolve guest issues immediately
- Manage human resources functions including recruiting, training, performance evaluation, and employee relations
- Maintain a positive work environment
- Administer personnel policies fairly
- Resolve employee grievances
- Use safety training to minimize claims
- Monitor turnover levels
- Assist in annual budget preparation
- Track financial and operating information
- Order cleaning supplies and linens at best prices
- Implement safety and security measures
- Use computer applications for administrative tasks
- Manage emotional intelligence and guest needs
- Communicate effectively
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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