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Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $60,000.00
Work Schedule
Flexible
Benefits
competitive pay
401k Match
generous employee discounts
Complimentary Meals
Free parking
growth and development opportunities
Inclusive culture
Job Description
Heritage Hotels & Resorts Inc. is a renowned hospitality group deeply committed to delivering exceptional guest experiences across its diverse portfolio of hotels and resorts. Established as one of New Mexico's premier hotel management companies, Heritage Hotels & Resorts focuses on creating an engaging and employee-centric culture that promotes professional growth and work-life balance. The company is proud of its inclusive environment that emphasizes flexibility, diversity, and respect for its employees while maintaining high standards of service excellence. With multiple properties across the state, Heritage is dedicated to preserving the unique local culture by celebrating community artisans and supporting sustainable... Show More
Job Requirements
- Knowledge of Microsoft Office, Internet Explorer and prior PMS experience
- Ability and willingness to work flexible hours including weekends, holidays and late nights
- Ability to work on your feet for eight hours or more
- Must be able to lift/push/reach for/carry 40+ pounds frequently
- Excellent verbal communication and ability to multitask
- 3 years or equivalent combination of education and experience
- Housekeeping or hospitality experience preferred
- High school diploma or equivalent experience/training
- Associate's degree in Management or Hospitality preferred
Job Qualifications
- High school diploma or equivalent experience/training
- Associate's degree in Management or Hospitality preferred
- 3 years or equivalent combination of education and experience
- Housekeeping or hospitality experience preferred
- Excellent verbal communication skills
- Ability to multitask
- Knowledge of Microsoft Office, Internet Explorer and prior PMS experience
Job Duties
- Work under direction of the General Manager
- Maintain a positive and professional approach with employees, coworkers, and guests
- Set goals for performance that coincide with Heritage's plans and vision
- Ensure compliance with safety, legal, operations, labor, and the Heritage brand product and regulations policies
- Direct team members toward accomplishing daily goals and ensuring that all hotel and resort accommodations are fully cleaned by the standard check-in time of 4:00PM
- Obtain list of vacant rooms which need to be cleaned immediately and list of prospective check outs in order to prepare work assignments
- Assign workers their duties, and inspect work for conformance to prescribed standards of cleanliness
- Report, as directed, any observed deviations to established standards
- Advise manager or desk clerk of rooms ready for occupancy
- Navigate interview, hire, disciplinary, and termination actions when necessary for team members
- Assign, train, mentor and direct team members to carry out exceptional guest experiences and foster a clean environment for guest and employees to feel engaged and valued
- Maintain guest rooms and public areas in a clean, comfortable and saleable condition, including front of house areas
- Enforce standard procedures for the acceptance, security, and return on customer lost and found items
- Resourcefully solve any issues that arise and seize control of any problematic situation
- Review occupancy levels and event levels to staff team member labor accordingly
- Prepare and initiate on-going correct cleaning of carpets, drapes, windows and upholstery
- Handle all guest and employee concerns with tact and follow-up
- Review and maintain linen inventory and proper storage
- Implement as needed an ongoing housekeeping training program for all new housekeeping employees
- Follow all safety and health regulations including Personal Protective Equipment (PPE) protocol policies
- Other duties as assigned consistent with the functions of this position as needed at any of the properties
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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