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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $13.75 - $21.75
Work Schedule
Standard Hours
Benefits
competitive salary
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
401k with employer match
Paid Time Off
Uniforms Provided
team member hotel discount program
Job Description
Ascent Hospitality is a renowned hospitality management company with an extensive portfolio of hotels and an active pipeline of new properties and acquisitions. The company is deeply committed to fostering a work culture that prioritizes people over numbers, creating memorable experiences for both team members and guests. This dedication to service and the well-being of its people is the foundation of Ascent Hospitality's success in the competitive hotel industry. Ascent Hospitality is continuously growing and evolving, and it seeks dynamic team members who are passionate about excellence in hospitality, teamwork, and guest satisfaction. The company prides itself on a culture... Show More
Job Requirements
- High school education or equivalent
- Some college preferred
- Minimum six months related experience or training preferred
- Prior experience in a supervisor or manager role
- Previous experience in a hotel preferred
- Excellent communication and organizational skills
- Basic mathematical skills
- Ability to apply basic principles and techniques of supervision
- Ability to plan and organize activities of others
- Ability to get ideas accepted and guide a group or individual to accomplish tasks
- Ability to modify leadership style and management approach to reach goals
- Ability to express ideas clearly in written and oral communication
- Ability to effectively handle conflict in a team environment
- Must be dependable and productive
- Must be able to lead a team of 15 or more employees
- Ability to stand and walk for long periods
- Ability to lift up to 50 pounds occasionally
- Capable of using close, distance and color vision
- Ability to work in a high stress and mentally demanding environment
Job Qualifications
- High school education or equivalent
- Prior experience in a supervisor or manager role
- Previous experience in a hotel preferred
- Excellent communication skills
- Strong organizational skills
- Basic mathematical skills
- Management and leadership abilities
- Ability to train and develop team members
- Knowledge of health, sanitation and safety standards
- Ability to handle conflict effectively
- Ability to work under pressure and in a fast-paced environment
Job Duties
- Ensure and maintain cleanliness, service and product quality standards are met for guest rooms, public space, offices, banquet/meeting/conference rooms in accordance with local and company health, sanitation and safety standards
- Lead, direct and administer all housekeeping operations including systems use and management, budgeting and forecasting, inventory control, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
- Monitor and develop team member performance including supervision and professional development, scheduling, coaching and counseling, evaluating performance and delivering recognition and rewards
- Recruit, interview and train team members
- Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing training to team members and ensuring proper labeling of hazardous materials
- Create and post weekly schedule for housekeeping and laundry team members
- Physically check rooms made ready by room attendants to confirm guest readiness and update computer system
- Clean and prepare rooms during occupancy surges or team member call outs as needed
- Work closely with front office team to ensure guest room satisfaction
- Oversee laundry operations and collaborate with maintenance team for laundry equipment upkeep
- Ensure housekeeping and laundry supply inventory are ordered and properly stored
- Properly report and log lost and found items and complete required documentation
- Ensure storage areas are locked and sheets are collected and turned in to front desk before leaving
- Maintain cleanliness and upkeep of public areas of the hotel
- Ensure excellence in hotel and guest room cleanliness
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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