Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $42,000.00 - $1.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
Employee wellness programs
Job Description
The hiring establishment is a prominent casino and hospitality venue dedicated to providing premier gaming and entertainment experiences. This company prides itself on delivering exceptional customer service and creating memorable moments for its guests within a luxurious and dynamic environment. As a key player in the gaming industry, the establishment offers a comprehensive range of gaming options, exclusive events, and personalized services that attract both local patrons and VIP clientele. With a commitment to innovation and guest satisfaction, the company fosters a vibrant atmosphere where excitement and hospitality converge to enhance the overall casino experience.
This Executive Host role, repor... Show More
This Executive Host role, repor... Show More
Job Requirements
- Bachelor’s degree in Business, Marketing, Finance, or related field preferred
- Experience may be considered in lieu of degree
- Minimum 3 years experience in Player Development at Executive Host level or above preferred
- Minimum 2 years knowledge of casino games, telemarketing, patron sales techniques, or outside sales
- Strong computer skills including Microsoft Office and Casino Management systems
- Ability to present a professional image with enthusiasm and outgoing personality
- Strong conflict resolution and customer service skills
- Ability to manage multiple priorities in a fast-paced environment
- Must pass Title 31 training
- Must pass background check and receive appropriate license or permit
- Must pass pre-employment drug test
- Ability to work flexible hours including weekends, evenings, and holidays
- Must be able to work in a smoke-filled environment
- Able to lift up to or over 25 pounds
- Able to stand, sit, and walk consistently
- Valid driver’s license for driving motor vehicles as needed
Job Qualifications
- Bachelor’s degree in Business, Marketing, Finance, or other related field preferred
- Experience in lieu of degree may be considered
- Minimum 3 years of experience in Player Development at the Executive Host level or above preferred
- Minimum 2 years applicable knowledge of casino games, telemarketing, casino patron sales techniques, or outside sales experience
- Strong computer skills with effective working knowledge of Microsoft Office products and Casino Management systems
- Ability to deliver a professional image with excitement, enthusiasm, and an outgoing personality
- Capable of developing strategies to enhance guest experience and manage customer relations
- Strong conflict resolution skills with the ability to handle disputes calmly and professionally
- Ability to understand the application of MICs and TICs regulations
- Ability to work a flexible and irregular schedule including weekends, evenings and holidays
- Must be able to work in a smoke-filled casino environment
Job Duties
- Expand and establish player database by creating special guest functions, services, and activities
- Responsible for ensuring successful execution of assigned VIP events and promotions on and off property
- Communicate and develop close relationships with departmental managers and community leaders by acting as a liaison between the guest and the facility
- Generate casino revenue through development of VIP accounts while maximizing existing revenue streams utilizing active databases and implementing creative marketing programs to draw new to property VIP guests
- Build loyalty among valued VIP customers by developing relationships, effectively utilizing marketing, and upscale sales techniques
- Maintain relationships with VIP guests through personal contact by phone, email, text, and in person on a 6-month basis to maximize gaming revenue goals established by management
- Identify and greet VIP customers on the floor, off property and via referrals to grow the database
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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