Executive Health Concierge Coordinator - Center for Athletic Medicine - Full Time - Detroit
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $27.00 - $36.50
Work Schedule
On-call
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee wellness programs
Flexible spending account
Job Description
Henry Ford Health is a renowned healthcare organization committed to delivering exceptional patient care and advancing medical excellence. Known for its innovative approaches and patient-centered philosophy, Henry Ford Health provides comprehensive medical services through a network of hospitals, outpatient centers, and specialty clinics. Among its many specialties, the Center for Athletic Medicine stands out for delivering advanced health and athletic care focusing on patient experience as much as clinical outcomes. This integrated healthcare system not only emphasizes clinical excellence but also prioritizes compassionate, personalized service to all patients, especially those requiring meticulous coordination and exceptional attention to detail. The institution... Show More
Job Requirements
- Associate's degree required
- Minimum of 3 years of healthcare experience
- Experience with electronic medical records
- Familiarity with scheduling and payment processes
- Strong interpersonal skills
- Excellent communication abilities
- Ability to manage multiple priorities and urgent matters
- High professionalism and discretion
- Proficiency in computer applications
Job Qualifications
- Associate's degree required
- Bachelor's degree preferred
- Minimum of 3 years of progressively responsible experience in a healthcare setting
- Proven experience improving patient-centered processes, operational efficiency, or service delivery
- Experience working with an electronic medical record (EMR)
- Familiarity with appointment scheduling and payment collection
- Exceptional interpersonal, customer service, and communication skills
- Strong organizational abilities with the capacity to manage multiple priorities and deadlines
- High level of professionalism, discretion, and culturally appropriate etiquette
- Strong verbal communication skills, both in person and via telephone
- Demonstrated problem-solving and critical-thinking abilities
- Proficiency with common computer applications and healthcare IT systems
Job Duties
- Serve as the primary coordinator and point of contact for international and executive health patients from initial request through completion of care
- Coordinate all aspects of the patient experience including scheduling, procedures, medical records, pricing, and concierge services
- Act as a liaison between patients, families, clinical teams, non-clinical teams, and third-party partners
- Advocate for patients and families while maintaining clear, constructive communication across all stakeholders
- Ensure timely follow-up and continuity of care for all coordinated services
- Partner with department leadership to support goal development, workflow optimization, and process improvement initiatives
- Maintain a professional, customer-focused presence while managing multiple priorities and urgent requests
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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