Executive Director of Conference and Event Services

Cambridge, MA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $82,000.00 - $90,000.00

Work Schedule

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Professional development opportunities

Flexible Schedule

Employee assistance program

Job Description

Lasell University, located in Newton, Massachusetts, is a well-established institution known for its commitment to providing a high-quality, student-centered education. As a private university, Lasell embraces an innovative approach to learning that integrates academic excellence with real-world experiences, preparing students for successful careers and meaningful lives. STEM programs, business, communications, and health sciences are among its diverse academic offerings, fostering a dynamic community of learners and professionals on a vibrant campus. With a focus on inclusivity and growth, Lasell University values diversity and promotes an environment where every individual is respected and empowered.

The role of Executive Director of C... Show More

Job Requirements

Bachelor’s degree in hospitality, business administration, or related field
Minimum 3-5 years of progressive experience in event or conference services preferably in a higher education setting
Demonstrated leadership and supervisory experience
Keen attention to detail
Strong organizational skills
Excellent communication and negotiation skills
Proficient use of spreadsheet applications such as Excel or Google Sheets
Proficient use of Microsoft Office Suite
Evening and weekend work required
Ability to lift up to 25 lbs and walk across campus venues

Job Qualifications

Bachelor’s degree in hospitality, business administration, or related field
Minimum 3-5 years of progressive experience in event or conference services, preferably in a higher education setting
Demonstrated leadership and supervisory experience
Keen attention to detail
Strong organizational skills
Excellent communication and negotiation skills
Proficient use of spreadsheet applications such as Excel or Google Sheets
Proficient use of Microsoft Office Suite
Master’s degree (preferred)
Experience with event management software (e.g., EMS, 25Live) (preferred)
Knowledge of auxiliary services and revenue generation in higher education (preferred)

Job Duties

Develop and implement a comprehensive strategy for conference and event services that supports institutional priorities
Lead planning and execution of signature events including commencement, Board of Trustee meetings, and VIP visits
Establish and monitor revenue goals, marketing strategies, and client engagement plans
Oversee scheduling, logistics, and execution of all campus events, including summer camps, academic conferences, and external rentals
Ensure compliance with university policies, risk management protocols, and local/state regulations
Manage department budget
Develop pricing structures and provide cost estimates for events
Oversee processes related to contracts, insurance requirements, and vendor relationships
Supervise and mentor a Manager of Conference and Events Services and a team of student employees
Provide training and professional development opportunities
Serve as the primary liaison for internal departments and external clients
Foster a culture of service excellence, collaboration, and continuous improvement across key stakeholders including Facilities, Housekeeping, Campus Police, and Dining Services
Coordinate with facilities, dining, IT, and public safety to ensure event success
Resolve issues promptly and maintain high client satisfaction
Optimize use of event management system (EMS)
Generate reports regarding campus utilization, client growth/retention and client satisfaction
Analyze event data to inform decision-making and improve services

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

You may be also interested in: