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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $82,600.00 - $137,700.00
Work Schedule
Standard Hours
Benefits
Free parking
Dental Insurance
Health Insurance
401(k)
Vision Insurance
Life insurance
Job Description
MGM Resorts International is a renowned global entertainment company known for its vibrant and diverse properties, including luxury hotels, casinos, and entertainment venues. Situated in San Gabriel, California, MGM Resorts is a leader in the hospitality and gaming industry, celebrated for providing world-class experiences to millions of guests annually. MGM Resorts blends sophistication, innovation, and first-class service to create unforgettable moments that range from extravagant casino games to stunning live performances and exclusive events. The company's commitment to excellence and inclusivity makes it a top employer for individuals who thrive in dynamic and creative environments. As a large-scale employer, MGM... Show More
Job Requirements
- minimum five years of relevant casino marketing experience
- seven years of leadership experience preferred
- proven knowledge of player development and loyalty programs
- experience in a resort environment preferred
- strong leadership and team collaboration skills
- excellent communication and interpersonal abilities
- ability to maintain confidentiality
- compliance with Title 31 regulations
- willingness to attend training and company events
- ability to resolve customer disputes effectively
- authorization skills for comps and allowances
Job Qualifications
- at least five years of relevant experience
- minimum of seven years of leadership experience within the casino marketing industry preferred
- strong understanding of player development, loyalty programs, and property marketing strategies
- prior experience working in a comparable resort environment demonstrating success in driving guest engagement and revenue growth through strategic marketing initiatives
- skilled in leading cross-functional teams fostering collaboration and aligning marketing efforts with overall business objectives
Job Duties
- determine and evaluate customers’ casino activity to provide corresponding incentives and use authorization to approve comps and allowances (room, food, beverage, events tickets, promo chips, free play, airfare, or discounts)
- drive incremental business, with a focus on inactive customers and maintain customer base to support increasing the property’s customer development efforts
- authorize and grant amount of marker authorization limits to qualifying customers
- evolve a player development skillset by engaging new and inactive customers
- assist in critical business decisions regarding customer credit lines, allowances, and comps while managing customers to profitable levels
- work in conjunction with Casino Marketing, Marketing Executives and on-property personnel to assist and facilitate qualified in-house casino customers
- maintain highly confidential casino customer information by enforcing the privacy of all guests and limits requests for information about such guests in accordance with company policies
- attend special event functions to promote marketing efforts and greet customers
- may attend quarterly Receivable Meetings to provide updates to the Corporate Finance group
- resolve customer disputes and complaints to the satisfaction of the customer and the company
- comply with Title 31 and attend all necessary training sessions
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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