Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $85,700.00 - $142,900.00
Work Schedule
Standard Hours
Benefits
wellness incentive programs
Company Discounts
Free Meals
Free parking
health benefits
Income protection benefits
Professional development programs
Job Description
MGM Resorts International, located in San Gabriel, California, is a leading global hospitality and entertainment company recognized for its world-class resorts, casinos, and vibrant entertainment experiences. As a titan in the hospitality industry, MGM Resorts continuously innovates and provides an exceptional atmosphere filled with excitement, diversity, and unforgettable moments. The company's commitment to delivering unparalleled guest experiences makes it one of the most sought-after employers within the entertainment and hospitality sector. The variety and scale of entertainment options available at MGM Resorts foster a dynamic work environment where employees can thrive and grow professionally while contributing to a spectacular guest... Show More
Job Requirements
- Education level relevant to casino marketing or related field
- Proven track record of driving guest engagement and revenue growth
- Excellent communication and interpersonal skills
- Ability to evaluate customer casino activity accurately
- Knowledge of casino comps, allowances, and marker authorizations
- Ability to maintain confidentiality and comply with privacy policies
- Experience resolving customer disputes and complaints
- Compliance with Title 31 regulations
- Ability to work collaboratively with marketing and property teams
Job Qualifications
- At least five years of relevant experience
- Minimum of seven years of leadership experience within the casino marketing industry preferred
- Strong understanding of player development, loyalty programs, and property marketing strategies
- Prior experience working in a comparable resort environment
- Skilled in leading cross-functional teams, fostering collaboration, and aligning marketing efforts with overall business objectives
Job Duties
- Determine and evaluate customers’ casino activity to provide corresponding incentives and use authorization to approve comps and allowances
- Drive incremental business, with a focus on inactive customers and maintain customer base to support increasing the property’s customer development efforts
- Authorize and grant amount of marker authorization limits to qualifying customers
- Evolve a player development skillset by engaging new and inactive customers
- Assist in critical business decisions regarding customer credit lines, allowances, and comps while managing customers to profitable levels
- Work in conjunction with Casino Marketing, Marketing Executives and on-property personnel to assist and facilitate qualified in-house casino customers
- Maintain highly confidential casino customer information by enforcing the privacy of all guests and limits requests for information about such guests in accordance with company policies
- Attend special event functions to promote marketing efforts and greet customers
- May attend quarterly Receivable Meetings to provide updates to the Corporate Finance group
- Resolve customer disputes and complaints to the satisfaction of the customer and the company
- Comply with Title 31 and attend all necessary training sessions
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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