Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $78,100.00 - $107,500.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Career advancement opportunities
Job Description
Courtyard by Marriott is a renowned hospitality company that operates a portfolio of hotels designed specifically for business travelers and vacationers who seek a comfortable and efficient stay. Courtyard is part of the Marriott International family, one of the largest and most respected hotel chains in the world, known for its exceptional service standards and commitment to employee development. The company prides itself on creating environments that foster motivation, empowerment, teamwork, continuous improvement, and a passion for delivering excellent service to guests. Employees at Courtyard enjoy a rich blend of culture, talent, and experiences, which are valued and celebrated, making... Show More
Job Requirements
- High school diploma or GED
- four years experience in guest services, front desk, housekeeping, or related professional area
- or two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- two years experience in guest services, front desk, housekeeping, or related professional area
- excellent communication skills
- ability to manage operational teams
- availability to work full time
- proactive problem-solving skills
- ability to work in a fast-paced environment
- strong organizational skills
Job Qualifications
- High school diploma or GED
- four years experience in guest services, front desk, housekeeping, or related professional area
- or two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- two years experience in guest services, front desk, housekeeping, or related professional area
- strong leadership and team management skills
- excellent communication and interpersonal skills
- proven ability to improve guest and employee satisfaction
- familiarity with financial performance review and key control programs
- knowledge of hospitality industry standards
- ability to handle multiple operational areas effectively
Job Duties
- Ensure that goals are being translated to the team as they relate to guest tracking and productivity
- create and nurture a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement, and a passion for providing service
- understand employee and guest satisfaction results and develop game plans to improve and expand strengths
- ensure the team has the capabilities to meet expectations
- lead by example demonstrating self-confidence, energy, and enthusiasm
- assist employees in understanding and exceeding guests' ever-changing needs and expectations
- follow property specific second effort and recovery plans
- publish all guest satisfaction results in a timely fashion
- take proactive approaches when dealing with employee concerns
- extend professionalism and courtesy to employees and guests at all times
- communicate and update all goals and results with employees
- meet semiannually with staff on a one-to-one basis
- assist and teach team scheduling against guest and hours/occupied room goals
- perform hourly job functions as needed
- provide excellent customer service by being readily available and approachable for all guests
- respond timely to customer service department requests
- ensure all team members meet or exceed hospitality requirements
- assist in performing annual quality audits
- ensure a viable key control program is in place
- review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement
- assist with interviewing and hiring decisions
- ensure thorough and timely orientation for new team members
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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