Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $68,700.00 - $94,600.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
top industry pay
Tuition Reimbursement
401K with company match
Comprehensive health packages
Personal time off
Job Description
The Queen Casino & Entertainment and its affiliates are a renowned establishment known for delivering exceptional gaming and entertainment experiences. They focus on fostering a welcoming environment for guests while promoting a culture where team members are valued and empowered. The company believes in hiring individuals who exhibit amazing attitudes and dedication to extraordinary service, aiming to develop their talents and strengths for continuous personal and professional growth within the organization. By promoting a spirit of teamwork and respect, The Queen Casino & Entertainment ensures every member feels integral to its success. Perks offered to team members include top industry... Show More
Job Requirements
- High school diploma or GED equivalent
- minimum of 6 years leadership experience in a high-volume kitchen
- 3 years multi-outlet management experience
- ability to maintain high standards of guest service
- proficient communication skills
- professional appearance and demeanor
- knowledge of food safety and sanitation
- ability to work flexible hours including nights, weekends, holidays
- adherence to company policies and confidentiality agreements
- team leadership capability
Job Qualifications
- High school diploma or GED equivalent
- at least 6 years of leadership experience in a high-volume kitchen
- 3 years of multi-outlet management experience
- excellent teamwork and interpersonal skills
- strong guest service skills
- effective written and verbal communication skills
- professional demeanor and presence
- ability to interact correctly with guests and team members
- preferred experience in the gaming industry
Job Duties
- Ensure consistent high-quality service to all team members and guests
- set and maintain guest service standards to achieve a favorable gaming experience
- plan, communicate, and implement procedures for efficient operation of responsibilities
- supervise inventories and estimate food and beverage costs
- communicate with purchasing department regarding supply inventory
- control food costs and establish purchasing, storeroom requisitions, portion control and waste control procedures
- guide other departments in planning and implementing special projects or events
- develop and manage departmental budget including capital expenditures
- monitor staffing levels to ensure budget compliance
- manage escalated guest service issues discreetly
- have knowledge of guest alcohol limitations and company policies
- communicate important operational information to senior staff and other teams
- meet attendance guidelines and adhere to company policies
- ensure guest satisfaction
- follow lawful directions from General Manager
- uphold company confidentiality policies
- interact well with others and positively influence team morale
- work flexible schedules including nights, weekends, and holidays
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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