Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $31.25 - $40.38
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Job Description
The St. Regis Aspen Resort, located in the picturesque town of Aspen, Colorado, is a prestigious luxury hotel that embodies the epitome of elegance and high-end hospitality. As part of the renowned St. Regis Hotels & Resorts portfolio, the Aspen Resort combines timeless glamour with a vanguard spirit to deliver exquisite experiences to discerning guests from around the world. The resort is well-known for its impeccable service standards, sophisticated ambiance, and dedication to providing bespoke and anticipatory service to each guest. This commitment to excellence is deeply rooted in the brand's rich heritage dating back to the early 1900s, yet... Show More
Job Requirements
- High school diploma or GED
- minimum 2 years experience in butler services or guest relations
- completion of formal butler training program
- or associate degree in hospitality or related field
- proven leadership and management experience
- excellent communication and interpersonal skills
- ability to work full time in a management role
- ability to maintain confidentiality
- proficiency with scheduling and payroll software
- strong problem-solving abilities
- ability to manage budgets and control costs
- flexible to work varied shifts as needed
Job Qualifications
- High school diploma or GED
- 2 years of experience in butler services or guest relations
- completion of a formal butler training program
- or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- strong leadership and interpersonal skills
- ability to anticipate guest needs
- proficiency in communication and team management
- knowledge of budgeting and financial management
- experience in staff development and coaching
- commitment to confidentiality and privacy
- ability to coordinate cross-departmental efforts
- expertise in delivering personalized luxury service
Job Duties
- Manages day-to-day butler services operations verifying that quality and standards exceed the expectations of guests
- manages VIP guests by recognizing repeat and important guests and building rapport
- manages VIP guests’ schedules to support potential needs
- ensures high level of privacy and confidentiality for VIP guests
- supervises Butler Service Desk and verifies resources provide seamless services
- conducts daily stand-ups and communicates clear messages regarding Butler team updates and goals
- obtains list of check-ins and VIP guests to prepare work assignments
- keeps Butler team focused on critical operations to drive guest satisfaction
- encourages and builds mutual trust, respect, and cooperation among departments
- serves as role model demonstrating appropriate behaviors through training and mentorship
- continually strives to provide bespoke and uncompromising services
- supports and trains other departments delivering signature services
- utilizes interpersonal and communication skills to lead and influence
- advocates sound financial/business decision making
- encourages mutual trust and respect among team members
- supervises and manages employees and daily operations
- establishes open, collaborative relationships with employees
- supervises all areas of Front Office in absence of management
- sets standard and tone for Butler team’s guest relations
- coaches team members to build rapport with guests
- establishes processes to obtain guest preferences and anticipate needs
- verifies Butler teams address guests’ service needs professionally and timely
- fosters positive guest relations by coaching active listening and response strategies
- assists other employees to ensure proper coverage and prompt service
- manages operational budgets and controllable expenses
- approves budgeting and ordering of products and supplies
- manages departmental budget to meet financial goals
- interviews, hires, and develops Butler team members
- communicates and monitors performance expectations
- reviews staffing levels and creates schedules
- controls attendance using HR software
- maintains employee recognition across responsibilities
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: