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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $95,000.00 - $105,000.00
Work Schedule
Standard Hours
Benefits
learning & development
MOstay (complimentary stays and rates)
Health and colleague wellness programs
retirement plans
Competitive salary and benefits package
Complimentary dry-cleaning services
meals served while on duty
Discounted colleague parking
Job Description
Mandarin Oriental, Boston is part of the prestigious Mandarin Oriental Hotel Group, renowned worldwide for luxury hospitality and exceptional service inspired by Asian heritage. The hotel is located in the heart of Boston's historic Back Bay, offering 138 lavish guest rooms and 12 suites that blend classic Bostonian elegance with refined Oriental influences. Guests at Mandarin Oriental, Boston experience a unique combination of world-class amenities, meticulous attention to detail, and distinctive luxury, including a celebrated spa that introduces signature Mandarin Oriental therapies to the city. The hotel caters to discerning travelers seeking comfort, sophistication, and personalized experiences in a prime... Show More
Job Requirements
- Minimum of 3 years of experience in a similar role
- experience in luxury hospitality is strongly preferred
- proven experience leading a team
- effective management, leadership, organizational, and communication skills
- reading, writing, and oral proficiency in the English language
- ability to stand or walk for prolonged periods of the shift
- ability to frequently push, pull, and lift carts or items weighing up to 25 pounds
Job Qualifications
- Minimum of 3 years of experience in a similar role
- proven experience leading a team
- effective management skills
- leadership skills
- organizational skills
- communication skills
- reading, writing, and oral proficiency in English
- culinary degree is desirable
Job Duties
- Lead the banquet kitchen team
- coordinate all banquet events
- create innovative menus
- partner with hotel restaurant Ramsay's Kitchen on all functions and guest satisfaction
- partner with the Sales, Marketing, and Catering Teams on all hotel functions
- plan all food requisitions in a timely manner
- ensure proper inventory and food cost are maintained
- elevate and mentor culinary colleagues
- model Mandarin Oriental culture and values
- own and elevate the amenity program
- innovate and create engaging guest offerings
- ensure compliance with all health codes and certifications
- adhere to Safe and Sound safety policies and procedures at all times
- attend daily BEO meeting and weekly Resume meeting
- guide the team to achieve 100 percent guest satisfaction
- manage food and labor costs per departmental budgets
- prepare weekly schedules
- communicate effectively
- utilize the Colleague Handbook to support communication of policies and procedures
- maintain Forbes Five Star, LQE, LQA and FLHSS standards
- organize daily colleague communication meeting
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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