Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee assistance program
Flexible work schedule
Job Description
Williams Lea is a global leader in business processes and administrative support services, specializing in delivering tailored solutions to Fortune 500 companies and other large enterprises. With a strong emphasis on operational excellence and client satisfaction, Williams Lea combines cutting-edge technology with skilled professionals to enhance corporate efficiency and productivity across various industries. The company operates with a commitment to quality, reliability, and innovation, making it a preferred partner for firms seeking comprehensive administrative and operational support. As a renowned leader in the outsourcing sector, Williams Lea empowers businesses to streamline their processes, reduce costs, and focus on core competencies... Show More
Job Requirements
- high school diploma or equivalent
- prior experience in administrative support or related field
- excellent communication skills both written and verbal
- strong organizational and multitasking abilities
- proficiency with Microsoft Office Suite and common office technologies
- ability to handle confidential information with discretion
- experience with complex calendar and travel coordination
- ability to work independently and as part of a team
- strong problem-solving skills
- attention to detail and commitment to quality
- willingness to learn and adapt to new processes
Job Qualifications
- high school diploma or equivalent
- previous administrative or clerical experience
- knowledge of scheduling and travel booking systems
- strong interpersonal skills
- ability to manage confidential information responsibly
- proficiency with data entry and document management
- experience in customer service roles
- familiarity with quality assurance procedures
- ability to train and mentor junior staff
- excellent time management skills
Job Duties
- perform work in administrative support including answering phone lines providing customer service editing and transcribing documents data entry for expenses time invoices other creating reservations scheduling meetings conference rooms A/V hospitality travel concierge
- oversight for confidential company information including corporate credit card information P-cards employee and client distribution lists prospective and current employee information
- complex calendar and meeting coordination including ability to make decisions on behalf of supported professional
- complex travel bookings including ability to accurately plan multi-leg international trips
- communicate and or respond in effective and professional manner on behalf of supported professional
- utilize appropriate logs and or tracking software for all administrative support work
- ensure that job tickets are properly filled out before beginning work
- thoroughly assess job requests and ensure appropriate completion of job tasks throughout task lifecycle
- communicate with team members lead supervisor or client supervisor or client on job or deadline issues
- meet contracted deadlines for accepting completing and delivering all work
- troubleshoot basic equipment problems
- assist in developing training plans and process maps for the administrative operation
- deliver training plans to a team of Admins
- serve as a subject matter expert and resource for junior employees
- interact with clients in person over the phone via video or electronically in a professional and knowledgeable manner
- prioritize workflow and efficiently multi-task
- perform quality assurance on own work and work of others
- answer telephone emails and place service calls when needed
- use equipment and supplies in a cost-efficient manner
- help to foster a proactive environment of continuous service enhancement and relationship building with the client
- adhere to Williams Lea policies in addition to client site policies
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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