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Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $70,000.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
wellness programs
Job Description
Starwood Hotels is a luxury hotel brand management company that has been inspiring travelers and employees alike since its founding in 2006 by Barry Sternlicht. As part of the global private investment firm Starwood Capital Group, Starwood Hotels has established itself as a visionary name in the hospitality industry, known for its commitment to delivering exceptional guest experiences while prioritizing sustainability and ecological responsibility. The brand operates luxury lifestyle hotels inspired by nature, with a focus on eco-conscious design, sustainable architecture, and a deep respect for the environment. This unique combination of comfort, style, and environmental stewardship creates distinctive spaces... Show More
Job Requirements
- Minimum of 2 years of similar work experience in hotel operations or guest service
- prior experience working in a quality luxury hotel brand
- excellent communication skills both verbal and written
- availability to work flexible hours in a 24-hour operational setting
- strong organizational skills with the ability to multitask
- capability to handle confidential and sensitive information with discretion
- willingness to work collaboratively with various teams and departments
- proficiency in managing guest feedback and responding on public platforms
- experience providing administrative and financial support to senior management
Job Qualifications
- Minimum of 2 years of experience in hotel operations or guest service
- strong verbal and written communication skills
- prior experience in a luxury hotel brand
- proven ability to manage guest feedback professionally and promptly
- experience supporting senior management with administrative tasks
- ability to coordinate events and manage logistics
- knowledge of financial document preparation and expense tracking
- ability to handle confidential information with discretion
- flexible and adaptable to a 24-hour operational environment
- excellent organizational and multitasking skills
- ability to work collaboratively with different departments
- commitment to exceptional guest service standards
Job Duties
- Monitor and respond to guest reviews and feedback on public platforms
- ensure timely and professional responses to both positive and negative reviews
- communicate guest feedback to the General Manager and relevant department heads
- provide administrative assistance to the General Manager including calendar management and correspondence handling
- prepare reports, presentations, and documents for meetings or events
- act as the primary point of contact between the General Manager and internal staff, external partners, and stakeholders
- assist in organizing hotel events, conferences, and special functions by coordinating logistics, schedules, and staff
- help prepare invoices, track expenses, and assist with financial document processing
- assist with day-to-day hotel operations through administrative tasks and special projects
- monitor key performance indicators and prepare management reports
- order and manage supplies for office, guest amenities, and hotel events
- handle confidential and sensitive information with professionalism and discretion
- support internal communications and coordination among hotel departments
- assist with staff requests, payroll documentation, and HR-related tasks
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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