Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
flight privileges
Discount Program
vacation
Sick Time
floating holidays
medical plan options
Dental Insurance
Vision Insurance
personal accident insurance
Life insurance
flexible spending accounts
long term disability
401(k)
Paid training
Paid parking or transportation assistance
Participation in the UGE annual incentive plan
Job Description
United Ground Express (UGE) is a prominent ground handling service provider specializing in efficient and reliable airport operations. Operating within the aviation industry, United Ground Express partners closely with United Airlines, delivering comprehensive ground support services that adhere to the highest safety and quality standards. The company prides itself on fostering a positive work culture that emphasizes safety, excellent customer service, and operational excellence. Based at Newark Liberty International Airport (EWR), UGE plays a critical role in ensuring the seamless handling of United Airlines flights, facilitating timely departures and arrivals, and guaranteeing passenger satisfaction throughout the ground handling process.
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Job Requirements
- High school diploma
- Previous supervisory experience
- Ability to work independently
- Ability to work in a dynamic, fast paced operational environment
- Analytical thinking
- Goal-directed leadership
- Service-oriented performance
- Strong communication and interpersonal skills
- Strong problem solving skills
- Organization and planning skills
- Strong leadership skills with the ability to motivate and coach others
- Experience supervising Union represented work group preferred
- Must possess and maintain a valid US state driver's license
- Proficient in MS Office applications
- Flexible schedule availability to cover a 24 hour per day 7 day per week operation including weekends and holidays as assigned
- Must be able to stand, lift, bend, push, and pull for extended periods of time, lift up to 70 lbs
- Must be able to work outside in all weather conditions
Job Qualifications
- High school diploma
- Previous supervisory experience
- Strong communication and interpersonal skills
- Ability to work independently
- Ability to work in a dynamic, fast paced operational environment
- Analytical thinking and goal-directed leadership
- Service-oriented performance
- Strong problem solving skills
- Organization and planning skills
- Strong leadership skills with the ability to motivate and coach others
- Experience supervising Union represented work group preferred
- Must possess and maintain a valid US state driver's license
- Proficient in MS Office applications
- Flexible schedule availability to cover a 24 hour per day 7 day per week operation including weekends and holidays as assigned
- Ability to stand, lift, bend, push, and pull for extended periods of time
- Ability to lift up to 70 lbs
- Must be able to work outside in all types of weather conditions
Job Duties
- Provide coaching and direction to the station personnel to achieve or exceed performance expectations
- Ensure compliance with all safety requirements
- Set a positive example for the station team members to ensure excellent customer service
- Maintain a positive work environment, strong employee relations and collaborative relationships
- Demonstrate a calm demeanor during periods of high volume or irregular operations
- Schedule and monitor daily work assignments to ensure proper staffing levels while delivering a superior level of customer service
- Ensure all employees are properly trained and understand their assigned duties
- Ensure any injuries, incidents, accidents, and/or customer service issues are properly reported and processed
- Ensure the operation functions in a safe, caring, dependable and efficient manner at all times
- Perform other duties as assigned
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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