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UT Southwestern

EVS Lead, Command Center Operator

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
Weekend Shifts
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Benefits

PPO medical plan
100% coverage for preventive healthcare
Paid Time Off
retirement programs
Paid parental leave
wellness programs
Tuition Reimbursement
Public Service Loan Forgiveness qualified employer

Job Description

UT Southwestern Medical Center, located in Dallas-Fort Worth, Texas, is a world-renowned academic medical center dedicated to delivering exceptional healthcare, innovative research, and comprehensive education. With a rich history of over 75 years of excellence, UT Southwestern is recognized as the number 1 hospital in the Dallas-Fort Worth area according to U.S. News & World Report. The institution is committed to fostering a culture grounded in teamwork, professionalism, and compassion. It invests heavily in the growth and development of its workforce, providing numerous opportunities for career advancement and professional training. Employees at UT Southwestern benefit from a highly competitive benefits... Show More

Job Requirements

  • High school diploma or GED
  • Minimum six months experience in patient transport or related field
  • Basic Life Support (BLS) certification upon hire
  • Ability to work flexible hours including weekends and holidays
  • Strong communication skills
  • Ability to supervise and coordinate a team
  • Capacity to handle emergency situations calmly and efficiently
  • Compliance with hospital policies and procedures
  • Ability to perform transport duties on the floor as needed

Job Qualifications

  • High school diploma or GED
  • Six months of experience in transport
  • Basic Life Support (BLS) certification accredited by the American Heart Association or American Red Cross upon hire
  • Strong organizational and communication skills
  • Ability to lead and train staff effectively
  • Knowledge of patient safety and infection control processes
  • Excellent telephone etiquette
  • Ability to work in a team-oriented environment
  • Ability to manage multiple tasks efficiently

Job Duties

  • Maintains friendly, efficient service attitude towards Transporters and co-workers
  • Follows all department and hospital policies and procedures and to promote patient care
  • Plans, monitors and directs Transporters for proper work habits and daily tasks
  • Assigns requests to Transporters and reviews accuracy of work completed
  • Coordinates Patient Transporters daily schedule along with breaks and lunches in a timely manner
  • In coordination with the Patient Transport Training Supervisor, ensures Transporters are fully trained and is responsible for specific training duties
  • Works closely with Operations Supervisor to ensure all business operations needs are met
  • Identifies and resolves problems with transport flow in a timely manner, displays willingness to make decisions, exhibits sound and accurate judgment, uses discretion or seeks advice from Manager or Operations Supervisor
  • Recognizes emergency situations, records unusual conditions, and initiates code procedures if needed
  • Participates in Monthly Meetings and/or educational activities
  • Ensures that the customer departments are notified of delays, cancellations, and changes in the mode of transportation, as appropriate
  • Relays this information to the Transporter in a timely manner
  • Knows the locations within the hospital facility and uses safe, efficient routes to and from all locations
  • Works with Supervisor to solve specific problems either on a one on one basis or in groups
  • Demonstrates attention to details, maintains confidentiality, demonstrates accuracy and thoroughness, follows policies and procedures, follows instructions, responds to leadership direction and arrives to work meetings and appointments on time
  • Ability to train new employees, providing day-to-day job assistance
  • teaching and coaching new transporters on Patient Transport policies and procedures, as well as Infection Control guidelines and Customer Relations skills
  • Uses proper codes and etiquette while communicating on phones
  • Follows proper department policy regarding phones by keeping phones clean, charged and secure
  • Listens, apologizes, finds solutions and follows through when resolving Transporter and staffing issues
  • Must be able to work as a Transporter on the floor if needed or assist on high volume periods
  • Reports to work on time and as scheduled
  • completes work within designated time
  • Must be able to work a flexible schedule, including weekends and holidays if needed
  • Gives personal attentions, takes personal responsibility and uses teamwork when providing service
  • Complies with dress code and uniform standards for department

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location