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Events/Service Team Member

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Range $16.90 - $19.70
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Work Schedule

Weekend Shifts
Night Shifts
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
reasonable accommodations

Job Description

Michaels is a leading arts and crafts retail company known for its dedication to fueling creativity and celebration. Established in 1973 and headquartered in Irving, Texas, Michaels operates more than 1,300 stores across 49 states in the U.S. and Canada, as well as through online platforms such as Michaels.com and Michaels.ca. The company also owns Artistree, a manufacturer specializing in custom and specialty framing merchandise. Michaels has established itself as the go-to destination for all things creative, offering a vast selection of products and services that enable customers to bring their artistic visions to life. By fostering a culture centered... Show More

Job Requirements

  • Ability to remain standing for long periods of time
  • ability to move throughout the store
  • regular bending, lifting, carrying, reaching, and stretching
  • ability to lift heavy boxes and access high shelves by ladder
  • must satisfy federal, state, and local legal requirements for employment
  • willingness to work nights, weekends, and early mornings
  • experience handling job stress and interacting effectively with guests and co-workers
  • physical ability to participate in store cleanliness activities
  • willingness to engage in interactive accommodation process if needed

Job Qualifications

  • Retail and/or customer service experience
  • experience working with children and children’s events
  • excellent people skills
  • good communication skills including written, verbal, and nonverbal
  • strong organizational, interpersonal, and creative problem-solving skills
  • energetic and enthusiastic personality

Job Duties

  • Plan and coordinate multiple events including children’s birthday parties and craft classes
  • engage with clients of all ages to create a fun and creative environment
  • demonstrate and instruct party participants in craft projects and activities such as face painting
  • facilitate party add-ons like goody bags and balloons
  • communicate event details with clients and store team members
  • complete administrative tasks including answering emails and making phone calls
  • set up, break down, and clean before and after each event
  • help customers shop and locate products
  • provide fast and friendly checkout experiences
  • promote rewards programs and credit card enrollments
  • assist with Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) processes
  • participate in truck unloading, stocking, and merchandise recovery
  • support shrink and safety programs
  • maintain daily store cleanliness and follow Standard Operating Procedures
  • cross train in custom framing selling and production
  • perform other duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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