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Job Overview
Employment Type
Part-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
flexible schedule
Employee Discounts
Career growth opportunities
Supportive team environment
Training and Development
dynamic work environment
Community involvement
Job Description
Portland Sports Complex is a premier sports, recreation, and entertainment destination located in Portland, TX. As a facility committed to improving the health and economic vitality of the Portland community, PSC offers a dynamic environment where community engagement and athletic excellence intersect. Managed by Sports Facilities Management, LLC, a company under the Sports Facilities Companies (SFC) umbrella, Portland Sports Complex benefits from expert oversight and operational excellence. SFC is nationally recognized as the leading authority in managing and developing sports, wellness, recreation, and event facilities, with a strong reputation as a Top Workplace marked by an entrepreneurial, team-oriented culture. This... Show More
Job Requirements
- Flexible work schedule including nights, weekends and holidays
- Excellent communication skills both verbal and written
- Ability to maintain focus in a high-volume fast-paced environment
- Excellent guest service skills
- Detail-oriented and outstanding organizational skills
- Ability to multi-task, prioritize and remain calm and focused in difficult and stressful situations
- Respectful and friendly to others
- Ability to work well with others
- Personal initiative for the betterment of the team and venue
- Commitment to the safety and well-being of others
- Customer service and cash handling experience preferred or quick study
- Must be able to lift 20 pounds waist high
- May be required to sit or stand for extended periods indoors or outdoors
- Ability to squat, stoop or bend
- Ability to operate a computer
- Comfortable with intermittent noise conditions
Job Qualifications
- Flexible work schedule including nights, weekends, and holidays
- Excellent verbal and written communication skills
- Ability to maintain focus in a high-volume, fast-paced environment
- Excellent guest service skills
- Detail-oriented with outstanding organizational skills
- Ability to multi-task, prioritize, and remain calm and focused in difficult and stressful situations
- Respectful and friendly to athletes, guests, visitors, spectators, leaders and fellow Team Members
- Ability to work well with others
- Initiative for the betterment of the team and venue
- Commitment to the safety and well-being of others
- Customer service and cash handling experience preferred or quick learner
- Basic understanding of sports preferred
Job Duties
- Event ticket and wristband concessions
- Greet guests and provide information and wayfinding as needed
- Provide courteous and friendly first-in-class service to all guests
- Register guests for leagues, camps, clinics, drop-ins, etc.
- Be knowledgeable about facility programs (format, pricing, meeting dates/times)
- Operate multi-line phones
- Record and file waivers and event information
- Record event scores (tournaments/leagues) and print game sheets on a daily basis
- Maintain confidentiality with guest and Team Member information
- Resolve all guest concerns and complaints and/or direct to appropriate Manager
- Know and enforce the facility's policies and procedures
- Complete special projects, daily assignments and other duties as directed by management
- Assist with scheduling and coordinating all facility events and parties
- Ensure all party details are executed as planned and tracked: with detailed and organized files tracking party reservations, monies collected, waivers collected, food orders, party bags, etc. and that all details for parties are completed accurately and timely
- Communicate clearly and timely with Manager(s)-On-Duty (MOD), gym attendants and party hosts to ensure proper setup, coordination of activities, and cleanup for all parties
- Maintain inventory of paper goods, balloons, helium, party bags, giveaways and order supplies as needed
- Adhere to party manual including party process, procedures and standard game/activity curriculum
- Ensure guest satisfaction and a high level of guest service by providing timely and clear communication with party host about all party details
- Distribute collateral materials (flyers, etc.) to cross promote all facility programs
- maintain flyers in facility for parties, distribute to guests, program participants and cross market, as appropriate
- Support social marketing strategy to ensure optimal event promotion parties are promoted on local sites
Job Criteria
Experience
No experience required
Job Location
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