Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.59 - $35.82
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Flexible work schedule
Job Description
FedEx Office, a subsidiary of Federal Express Corporation, is a leading provider of business services including printing, shipping, signs, and marketing solutions that cater to various business needs. Known for its customer-focused approach and dedication to quality service, FedEx Office operates across numerous locations, serving diverse industries. The company emphasizes innovation and professional growth, making it a favorable workplace for professionals aiming to excel in sales, customer service, and event solutions within the hospitality sector. FedEx Office prioritizes fostering strong relationships with its clients and partners, enabling its teams to deliver comprehensive solutions tailored to individual customer needs. This commitment... Show More
Job Requirements
- High school diploma or equivalent education
- Minimum 2 years of sales and/or customer service experience
- Strong proficiency with Microsoft Office Word, Excel, and PowerPoint
- Effective written and verbal communication skills
- Ability to present to customer groups
- Preferred experience in the hospitality industry
- Professional personal image
- Strong organization and planning skills
- Ability to work independently and in a fast-paced environment
- Ability to travel as required
- Consistent attention and concentration for extended periods
- Ability to interpret documents and follow instructions
- Regular attendance and reporting as per business needs
Job Qualifications
- High school diploma or equivalent education
- 2+ years sales and/or customer service experience
- Strong working knowledge of Microsoft Office Word, Excel and PowerPoint
- Demonstrated effective written and verbal communication skills including experience presenting to customer groups
- Prior experience in the hospitality industry preferred
- Must present a personal professional image
- Demonstrated presentation skills to external customers
- Proven strong organization and planning skills
- Proven skills and aptitude to excel in a customer-focused and results-driven environment
Job Duties
- Represent FedEx Office as the on-site sales and support expert for event managers and other key event participants throughout all phases of events
- Demonstrate consultative behaviors to ensure friendly, polite, and expert service is delivered to customers and host properties
- Represent FedEx Office by attending key department meetings, site visits, planning meetings and pre-convention meetings in the host facility
- Act as FedEx Office’s primary relationship owner for the sales and event services teams within the host venue
- Ensure customer and host property satisfaction throughout the entire sales process
- Drive revenue at assigned Hospitality & Conventions stores by making sales calls on nearby hotels and convention facilities
- Share leads for upcoming convention events in other venues across the network
- Take complex job orders and provide quotes to meeting and event planners
- Monitor the quality and timeliness of all convention and event-related work
- Initiate timely contact with future groups via email and phone calls at the time of booking confirmation
- Review strategies, activities and performance with the supervisor weekly
- Implement established marketing plans and sales strategies
- Maintain accurate CRM system data including daily activities and account updates
- Follow FedEx Office procedures and adhere to safety and security policies
- Maximize the FedEx value delivered to each customer by working cross-functionally within FedEx Office, Services and other FedEx Operating companies
- Perform all other duties as needed or required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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