Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $22.25 - $26.70
Work Schedule
Standard Hours
Benefits
Health Insurance
Vision Insurance
Dental Insurance
Retirement Plan
Tuition Reimbursement
Paid Time Off
Employee Discounts
Job Description
FedEx Office is a well-established leader in the business services and shipping industry, specializing in print, packaging, and office solutions. Operating globally, FedEx Office combines convenience, quality, and affordability to provide customers with a range of services that support business and educational needs. The company prides itself on delivering exceptional customer service, technological innovation, and operational excellence, making it a trusted partner for individuals and enterprises alike. With numerous locations, including Hospitality & Conventions (HC) sites, FedEx Office continually adapts to meet evolving client demands in dynamic event-driven markets.
The Events Solutions Consultant (ESC) role at FedEx Of... Show More
The Events Solutions Consultant (ESC) role at FedEx Of... Show More
Job Requirements
- High school diploma or equivalent education
- 2+ years sales and/or customer service experience required
- Strong working knowledge of Microsoft Office Word, Excel and PowerPoint required
- Demonstrated effective written and verbal communication skills including experience presenting to customer groups
- Prior experience in the hospitality industry preferred
- Must present a personal professional image
- Demonstrated presentation skills to external customers
- Proven strong organization and planning skills
- Proven skills and aptitude to excel in a customer-focused and results-driven environment
- Ability to travel as required
- Ability to maintain attention and concentration for extended periods of time
- Ability to read and interpret documents and instructions from customers, vendors and other team members
- Ability to communicate effectively with customers, vendors and other team members
- Ability to perform work activities requiring cooperation and instruction
- Ability to function in a fast-paced environment under substantial pressure
- Ability to work independently
- Ability to report regularly to work and maintain established business hours
- Experience with Salesforce and Office 365 preferred
Job Qualifications
- High school diploma or equivalent education
- 2+ years sales and/or customer service experience
- Strong working knowledge of Microsoft Office Word, Excel, and PowerPoint
- Effective written and verbal communication skills
- Experience presenting to customer groups
- Prior experience in hospitality industry preferred
- Presentation skills to external customers
- Strong organization and planning skills
- Ability to excel in customer-focused, results-driven environment
- Experience with Salesforce and Office 365 preferred
- Ability to work independently while forging strong internal relationships
Job Duties
- Represent FedEx Office as the on-site sales and support expert for event managers and other key event participants throughout all phases of events
- Demonstrate consultative behaviors to ensure friendly, polite, and expert service is delivered to customers and host properties
- Represent FedEx Office by attending key department meetings, site visits, planning meetings and pre-convention meetings in the host facility
- Act as FedEx Office’s primary relationship owner for the Sales and Event Services teams within the host venue
- Ensure customer and host property satisfaction throughout the entire sales process
- Drive revenue by making sales calls on nearby hotels and convention facilities
- Share leads for upcoming conventions/events across FedEx Office network
- Take complex job orders and provide quotes to meeting and event planners or show managers
- Monitor quality and timeliness of all event-related work ordered and produced
- Initiate timely contact with future groups via email and phone calls
- Review strategies, activities, and performance to goals weekly with Supervisor
- Implement marketing plans and sales strategies as assigned
- Maintain accurate customer relationship management data
- Meet or exceed activity standards
- Follow FedEx Office policies and procedures
- Maximize the FedEx value delivered by working cross-functionally
- Perform other duties as needed or required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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