Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $71,250.00 - $100,000.00
Work Schedule
Flexible
Benefits
Health Insurance
On-site health center
retirement savings plan
backup childcare
Tuition Reimbursement
mental health support
Financial Coaching
Job Description
JPMorgan Chase is one of the oldest and most respected financial institutions in the world, with a rich history spanning over 200 years. The company offers innovative financial solutions to millions of consumers, small businesses, and many of the world's most prominent corporate, institutional, and government clients under the J.P. Morgan and Chase brands. With a comprehensive presence across investment banking, consumer and small business banking, commercial banking, financial transaction processing, and asset management, JPMorgan Chase demonstrates industry leadership and commitment to excellence. The company provides a competitive total rewards package, including a base salary that reflects the role, experience,... Show More
Job Requirements
- Bachelor’s degree required
- 3+ years experience in hospitality industry (5-star hotels, event planning and food and beverage) with high touch customer service
- proven experience in managing and developing a team (local and remote)
- understanding of meeting planning processes
- excellent interpersonal and communication skills
- ability to manage guest experiences with tact and diplomacy
- strong knowledge of audio-visual systems and catering services
- proficiency in Microsoft Office
- willingness to work flexible shifts
Job Qualifications
- 3+ years experience in hospitality industry (5-star hotels, event planning and food and beverage) with high touch customer service demonstrating a strong foundation in customer service and organizational skills
- proven experience in managing and developing a team (local and remote) including conducting performance reviews and identifying training needs
- understanding of the meeting planning process and management of the customer experience
- excellent interpersonal and communication skills with the ability to engage with clients and colleagues professionally and warmly
- ability to effectively manage guest experiences and expectations using a high level of tact and diplomacy
- strong knowledge of audio-visual systems, food and beverage/catering services
- proficiency in Microsoft Office tools
- willingness to work flexible shifts to cover conference center hours and locations
- bachelor’s degree required
Job Duties
- Resolve daily challenges and foster a collaborative, problem-solving environment
- monitor compliance with standard operating procedures and update them regularly
- collaborate with catering, technology, and operations teams for seamless event delivery
- optimize meeting space management for maximum utilization and efficiency
- participate in operations meetings to stay informed and drive continuous improvement
- conduct pre and post conference calls and document details in the EMS
- perform reception duties to ensure smooth communication and client satisfaction
- work on projects to enhance facilities and client experience and conduct performance reviews
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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