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Events Operations Manager (Banquets - AAA Four Diamond Renaissance Hotel)
Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $60,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
competitive pay
Paid Time Off
Paid holidays
same-day pay option
Health Insurance
Vision Insurance
Dental Insurance
Flexible spending account
Group Life Insurance
short-term disability insurance
Voluntary Supplemental Insurance
401(k) plan with company contribution
Travel Discounts
Employee Discounts
Free parking
Professional development opportunities
Job Description
Renaissance Hotels is a globally recognized hospitality brand known for its vibrant and distinctive hotels that inspire guests through unexpected experiences and a strong connection to the local community. Renaissance Milwaukee West, part of this prestigious brand, is a premium and distinctive hotel situated in a dynamic location that embraces the spirit and style of its neighborhood. Managed by Concord Hospitality Enterprises, one of the most respected franchisees in the hospitality industry, Renaissance Milwaukee West prides itself on fostering a welcoming environment where both guests and associates feel valued and inspired. Concord Hospitality Enterprises emphasizes a culture centered around its... Show More
Job Requirements
- High school diploma or equivalent
- minimum of 3 years experience in event management or related hospitality role
- proven leadership experience
- availability to work flexible hours including nights and weekends
- strong organizational and multitasking skills
- effective communication abilities
- ability to manage budgets and analyze financial information
- commitment to uphold sanitation and safety standards
Job Qualifications
- Prior event management experience
- knowledge of Marriott or similar hospitality brand a plus
- leadership experience managing teams
- strong communication and interpersonal skills
- ability to develop and train associates
- financial acumen to manage budgets and analyze operational costs
- customer service orientation
- ability to work flexible hours including nights and weekends
Job Duties
- Manage events department consisting of set-up team, servers, and bartenders
- demonstrate Concord and Renaissance brand values in daily leadership, maintaining positive, effective, and efficient environment
- conduct function review with sales team and/or client, adjust specifications as necessary, and perform follow-up to ensure all details are correct
- select, train, supervise, develop, and counsel associates
- schedule the department to business volume
- manage time and attendance
- analyze financial and operating information regularly to adjust labor, supplies, materials, and other costs to achieve budget
- prepare and adhere to departmental budget
- ensure function rooms are set-up in accordance with customer satisfaction by supervising set-up staff and inspecting function rooms
- assure proper sanitation and hygiene techniques with staff
- inspect function rooms regularly to maintain excellent condition
- provide skills training to associates for value-added guest service
- initiate purchase orders for event items when necessary
- ensure readiness and compliance for last-minute event order changes
- assure quality of food and beverage products
- collaborate closely with sales team and participate in client site visits as needed
- develop processes and service standards to maximize event satisfaction scores
- ensure compliance with Renaissance meetings and events brand standards
- assist in food and beverage management functions property-wide, including acting as manager on duty in restaurant as needed
- perform duties of direct reports as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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