Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $56,500.00 - $85,200.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee Discounts
Career development opportunities
Employee assistance program
Job Description
Boyd Gaming Corporation is a distinguished leader in the casino entertainment industry within the United States, recognized for its strong presence and success in multiple gaming jurisdictions across the country. With a reputation built on integrity, innovation, and customer service excellence, Boyd Gaming continues to evolve and maintain its position of leadership by adhering to sound business practices and strategic planning. The corporation’s commitment centers on maximizing value for shareholders, fostering growth for team members, and contributing positively to the communities where it operates. Boyd Gaming is much more than a casino operator; it is a company devoted to enhancing... Show More
Job Requirements
- Bachelor's degree or equivalent in event management, business, or related field
- One to three years of experience in the hospitality industry
- Ability to obtain and maintain all appropriate licenses and certifications per Federal, State, and Gaming regulations
- Proficiency with Microsoft Teams, Outlook, Word and Excel, Sales Force/ASEM, GroupRev, Sertifi, and other relevant software
- Excellent verbal and written communication skills
- Strong project management and multitasking skills
Job Qualifications
- Bachelor's degree or equivalent in event management, business, or related field
- One to three years of experience in the hospitality industry
- Broad understanding of managing all aspects of meetings and catered events
- Proven history of sales and service that showcases an understanding of guest service and revenue growth
- Knowledge of casino industry and/or hotel & resort hospitality as it pertains to group sales preferred
- Ability to obtain and maintain all appropriate licenses and certifications per Federal, State, and Gaming regulations
- Excellent verbal and written communication skills for a variety of audiences
- Proficiency with Microsoft Teams, Outlook, Word and Excel, Sales Force/ASEM, GroupRev, Sertifi, and other relevant software
- Strong project management skills, managing multiple simultaneous projects
Job Duties
- Communicate all details surrounding a Group event to Property in advance of arrival
- Initiate and conduct planning meetings with clients to understand their vision for the event to accurately articulate their needs with the Property
- Coordinate with appropriate department managers to ensure requests are understood and able to be successfully executed within our guest service and profitability metrics
- Create Banquet Event Orders (BEOs) and Group Resumes, which accurately reflect the client's expectations while offering upgrades in service, audio visual and creative suggestions in order to maximize revenues and ensure an extraordinary guest experience
- Prioritize accurate and timely communication both with the client and the property
- Advocate for both the property and the client concurrently, ensuring recommendations work for both parties in the most successful and profitable way
- Lead and/or participate in departmental meetings including BEO, Resume, Sales, & OPCO, etc.
- Work closely with Banquets, Culinary, Hotel and other leadership to ensure client's arrangements are executed as contracted and detailed
- Confirm group's MOP (Method of Payment) is verified and review group's invoice following the event
- Monitor & track daily, weekly, monthly and quarterly audit, productivity and revenue reports for all Conference Center and Hotel events
- Maintain the integrity of the client database
- Generate ideas and initiatives that further develop existing accounts while identifying new business practices to drive additional revenue
- Communicate strategies and suggestions to Sales Managers to help maintain loyalty and strengthen the relationship with the Property
- Responsible for building and retaining client relations resulting in exceptional guest service and repeat business
- Engage in a sales-focused atmosphere that promotes sales growth
- Maintain knowledge of competitor's sales and convention programs to sell against the competitive set's strengths and weakness
- Maintain knowledge of all promotions throughout the property to stimulate and retain business
- Represent Ameristar St. Charles at meeting industry conventions/networking events when needed
- Maintain a positive professional image at all times
- Perform all related duties as assigned by department leadership
- Create opportunities to upsell during event planning
- Ensure synchronicity through planning for operational efficiencies and profitability
- Follow standards to ensure profitability targets are met
- Create an atmosphere that meets or exceeds guest expectations
- Set a positive example for both team members and guests
- Interact with guests to obtain feedback on quality and service standards
- Respond to and handles situations requiring service recovery
- Strive to improve service performance
- Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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