Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $62,000.00 - $80,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k)
Employee Discounts
Career development opportunities
wellness programs
Job Description
Marriott International is a leading global hospitality company known for its innovative approach to hotel and resort management. With a rich legacy dating back to its founder, J. Willard Marriott, the company operates a diverse portfolio of brands, including JW Marriott, which is renowned for luxury accommodations in gateway cities and distinctive resort locations. Marriott Hotels aim to elevate hospitality through exceptional service, innovative thinking, and a commitment to creating memorable guest experiences worldwide. This focus on hospitality excellence is reflected in their team-oriented culture that values diversity, continuous development, and holistic well-being of associates. Marriott is dedicated to being... Show More
Job Requirements
- High school diploma or GED
- 1-2 years experience in event management or related field
- OR associate degree in relevant field
- at least 1 year of professional experience
- strong communication skills
- ability to multitask effectively
- customer service focused
- leadership capabilities
- knowledge of event logistics and operations
- problem-solving skills
- ability to work collaboratively
Job Qualifications
- High school diploma or GED with 1-2 years experience in event management or related field
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with at least 1 year experience
- Strong organizational skills
- Excellent communication skills
- Customer service orientation
- Ability to manage multiple tasks
- Leadership experience in event teams
- Knowledge of event management trends
- Proficiency in billing and revenue forecasting
- Skilled in problem-solving and conflict resolution
Job Duties
- Ensures events progress seamlessly by following established procedures and collaborating with employees
- Greets customers during event phase and hands off to Event Operations team
- Adheres to all standards, policies, and procedures
- Ensures billing accuracy and reviews bills with clients
- Manages group room blocks and meeting space
- Identifies and resolves operational challenges
- Acts as liaison between field salesperson and customer
- Participates in customer site inspections
- Solicits feedback to improve event experiences
- Delivers excellent customer service
- Empowers employees
- Coordinates and communicates event details
- Oversees customer experience from file turnover to post-event
- Follows up with customers post-event
- Responds to guest problems and complaints
- Uses judgment to enhance customer experience
- Leads formal pre- and post-event meetings
- Facilitates Banquet Event Order meetings
- Assists in sales process and revenue forecasting
- Up-sells products and services
- Reviews guest satisfaction results
- Provides employee feedback and develops corrective actions
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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