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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $28.35 - $33.17
Work Schedule
Standard Hours
Benefits
401(k) Plan
stock purchase plan
Medical insurance
Dental Insurance
Vision Insurance
Paid parental leave
Employee assistance program
Paid sick leave
Paid holidays
Childcare discounts
Job Description
Marriott International is a leading global hospitality company known for its commitment to delivering exceptional guest experiences through its diverse portfolio of brands. With a presence in major cities and resort destinations worldwide, Marriott International stands as a symbol of innovation, quality, and service excellence in the hotel industry. Among its esteemed brands, JW Marriott represents the luxury segment, emphasizing a holistic approach to employee and guest satisfaction. JW Marriott properties offer an inviting work environment characterized by camaraderie, continuous development opportunities, and a focus on well-being, making it a top choice for hospitality professionals aiming to advance their careers... Show More
Job Requirements
- High school diploma or GED
- 2 years experience in event management or related area
- OR 2-year degree in related field
- Ability to communicate effectively both verbally and in writing
- Strong organizational skills and attention to detail
- Ability to work under guidance and as part of a team
- Experience with billing accuracy verification
- Customer service and complaint resolution skills
- Availability to participate in various meetings as required
Job Qualifications
- High school diploma or GED with 2 years experience in event management or related field
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with no work experience required
- Strong communication and organizational skills
- Ability to work collaboratively with sales and property departments
- Customer service orientation with problem-solving abilities
- Experience in billing review and accuracy
- Familiarity with event management processes and documentation
- Knowledge of hospitality industry standards and procedures
Job Duties
- Prepare and coordinate all event documentation
- Act as liaison between sales, property departments, and customers during pre-event, event, and post-event phases
- Greet customers during events and hand off to Event Operations
- Verify hourly associates understand event expectations and parameters
- Monitor group room blocks and meeting space for small assigned groups
- Verify billing accuracy and conduct bill reviews with clients
- Participate in customer meetings and event planning sessions
- Encourage and set example for associates to provide excellent customer service
- Coordinate and communicate event details verbally and in writing
- Follow up with customers post-event and handle guest complaints
- Assist with sales process and up-sell products and services
- Forecast group sleeping rooms and event revenue under supervisor guidance
- Alert supervisor to operational challenges and help determine solutions
- Participate in meetings to improve service performance and guest satisfaction
- Solicit feedback from property departments to enhance event experience
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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