Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $28.35 - $33.17
Work Schedule
Standard Hours
Benefits
401(k) Plan
stock purchase plan
Discounts at Marriott properties
Commuter Benefits
Employee assistance program
Childcare discounts
Medical insurance
Dental Insurance
Vision Insurance
health care flexible spending account
Dependent Care Flexible Spending Account
Life insurance
Disability insurance
accident insurance
Paid parental leave
educational assistance
Paid sick leave
Paid holidays
Job Description
The Seattle Marriott Bellevue, located at 200 110th Ave NE in Bellevue, Washington, is a distinguished property under the renowned Marriott International umbrella, a global leader in the hospitality industry. Marriott International prides itself on creating exceptional experiences for guests through innovative service, commitment to quality, and a diverse portfolio of brands. The Seattle Marriott Bellevue is part of this legacy, providing top-tier hospitality services including accommodations, dining, and event management in one of the most vibrant metropolitan areas in the Pacific Northwest. This hotel caters to both business travelers and leisure guests, offering state-of-the-art meeting spaces and event facilities... Show More
Job Requirements
- High school diploma or GED
- 2 years experience in event management or related professional area
- OR 2-year degree from accredited university in relevant field
- no work experience required for degree holders
- ability to communicate effectively
- availability to work full time
- willingness to participate in various meetings and training
- adherence to company policies and standards
- ability to handle guest complaints and resolve issues
- willingness to collaborate with supervisors and team members
- capability to perform duties in a fast-paced environment
Job Qualifications
- High school diploma or GED with 2 years experience in event management or related area
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- excellent communication skills
- ability to multitask and work under pressure
- strong customer service orientation
- experience in billing and event documentation
- proficiency in coordinating with multiple departments
- problem-solving skills
- ability to work as part of a team
- familiarity with sales support and up-selling techniques
Job Duties
- Prepare all event documentation
- coordinate with sales, property departments, and customers to ensure consistent service
- greet customers during events and hand off to event operations
- act as liaison between field sales and customers throughout event phases
- verify hourly associates understand event expectations
- adhere to standards, policies, and procedures
- verify billing accuracy and conduct bill reviews with clients
- participate in customer meetings
- monitor group room blocks and meeting spaces
- encourage associates to provide excellent customer service
- set a positive example for guest relations
- coordinate and communicate event details verbally and in writing
- make presence known to customers throughout the event process
- oversee customer experience from file turnover through post-event phase
- follow up with customers post-event
- respond to and handle guest problems and complaints
- participate in department meetings and alert supervisors to operational challenges
- emphasize guest satisfaction and focus on continuous improvement
- review comment cards and guest satisfaction results
- interact with guests to obtain feedback on product quality and service
- solicit feedback from property departments to identify improvement areas
- participate in pre- and post-event meetings
- assist with sales processes
- up-sell products and services
- forecast group room revenue with supervisor
- perform other duties as assigned
OysterLink is a restaurant, hospitality, and hotel job platform.
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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