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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $70,310.00 - $74,310.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee Discounts
bonus eligible
Career development opportunities
Job Description
W Hotels is a vibrant and innovative luxury hotel brand under the Marriott International portfolio, recognized globally for transforming the norms of luxury hospitality with a fresh, contemporary approach. Situated in the heart of West Beverly Hills at W Los Angeles - West Beverly Hills, this resort offers a unique and dynamic environment where guests experience luxury, creativity, and personalized service every day. Marriott International, committed to equal opportunity employment, invites passionate individuals to join their team where diversity and inclusion are actively embraced and celebrated. W Hotels thrive on igniting curiosity and expanding worlds, inspiring their associates and guests... Show More
Job Requirements
- High school diploma or GED
- 1-2 years experience in event management or related area
- OR 2-year degree in relevant field
- At least 1 year experience in event management
- Excellent communication skills
- Ability to work full time on-site at W Los Angeles
- Strong customer service orientation
- Proficiency with event management software preferred
- Ability to lead and coordinate cross-functional teams
- Detail-oriented and organized
Job Qualifications
- High school diploma or GED with 1-2 years event management experience
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related field with at least 1 year event management experience
- Strong organizational and communication skills
- Ability to manage multiple events simultaneously
- Experience in customer service and client relations
- Knowledge of event management trends and design
- Leadership experience in managing teams
- Sales support and revenue forecasting abilities
- Problem-solving and conflict resolution skills
Job Duties
- Prepare all event documentation and coordinate logistics
- Greet customers during events and hand off to Event Operations team
- Ensure billing accuracy and conduct bill reviews
- Manage group room blocks and meeting spaces
- Identify and solve operational challenges
- Act as liaison between sales and customers
- Lead pre-event and post-event meetings
- Assist in sales process and revenue forecasting
- Up-sell products and services
- Review guest satisfaction and provide feedback
- Conduct employee service performance observations
- Implement corrective action plans
- Follow up post-event and resolve customer complaints
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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